The Collections Coordinator’s primary focus is to monitor accounts receivable and pursue past-due balances.

Essential Duties and Responsibilities

• Monitor AR aging reports and follow up on overdue accounts
• Contact customers regarding past-due invoices
• Negotiate payment plans when needed
• Escalate delinquent accounts to management or collections agencies
• Document collection efforts in system 
• Follow and suggest updates to internal operating procedures (IOPs) for AR functions.
• Maintain accurate documentation and notes in AR systems 
• Act as a backup for daily customer payment application to ensure continuity of operations.
• Prepare and provide reports and updates Days Sales Outstanding, percent past due, collection effectiveness, etc. to management as required.
• Provide excellent service to vendors and colleagues, ensuring accuracy and professionalism 
• Perform general office work as needed, including but not limited to answering phone calls, operating general office equipment (computer, scanner, fax)
• Other duties as assigned

Qualifications & Skill Requirements 

• Highschool diploma or equivalent required, further education or training a plus
• 2+ years of collections/accounts receivable or related office/accounting experience preferred 
• Experience in negotiation, conflict resolution
• Strong data entry skills with high attention to detail and accuracy
• Ability to manage high volumes of work while meeting deadlines
• Proficiency with Microsoft Office (Excel, Word, Outlook); experience with ERP or accounting software a plus

Key Competencies

• Customer service orientation when working with vendors and colleagues
• Accuracy and attention to detail
• Strong organizational and time management skills
• Analytical thinking and problem-solving ability
• Team-oriented with a positive and professional attitude
• Desire and drive to learn and grow
• Understanding and responsive to situations that require a sense of urgency
• Consistent in follow-up and follow-through
• Credible with a high level of personal integrity
• Loyal and dedicated to the success of colleagues and team members
• Optimistic toward all activities, able to transmit this optimism to others
• Adaptive to ICAT’s core values 

Location: Onsite in Piscataway, NJ

Hourly Rate Range: $25.72 - $30.25

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.