Job Title: Housekeeper

Department: Environmental

FLSA Status: Non-Exempt

Reports to: Environmental Services/Maintenance Director

Position Summary:

In keeping with our Organization’s goal of improving the lives of the Residents we serve; the Housekeeper plays a critical role in providing superior customer service and housekeeping services to all Residents in the facility. The Housekeeper is responsible for maintaining environmental and infection control standards by performing a variety of general cleaning tasks.

Principal Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Housekeeping Assignment

- Performs routine and scheduled cleaning and disinfecting of resident rooms, bathrooms, common areas, hallways, dining areas, offices, activity areas, and other assigned areas. 

- Cleans and disinfects high-touch surfaces and other areas in accordance with facility cleaning schedules and infection prevention procedures. 

- Vacuums, sweeps, mops, dusts, and cleans floors, walls, furniture, fixtures, windows, and other surfaces as assigned. 

- Cleans and sanitizes resident and public restrooms, including toilets, sinks, fixtures, floors, and other surfaces. 

- Performs cleaning and disinfection of resident rooms following admissions, discharges, transfers, or as otherwise directed. 

- Follows established infection prevention and control practices, including hand hygiene, appropriate use of PPE, and procedures to prevent cross-contamination. 

- Follows facility procedures for cleaning areas occupied by residents on transmission-based precautions. 

Laundry Assignment

- Collects, sorts, washes, dries, folds, and distributes resident and facility laundry according to established procedures. 

- Properly handles, transports, and stores soiled and clean linens to prevent contamination. 

- Operates commercial washers, dryers, irons, presses, and other laundry equipment safely and according to manufacturer and facility procedures. 

- Identifies and appropriately treats stains and sorts laundry according to fabric type, color, washing requirements, and facility procedures. 

- Folds, organizes, and delivers clean clothing, towels, linens, and other laundered items to appropriate resident rooms or storage areas.

- Labels or otherwise identifies resident clothing and personal laundry in accordance with facility procedures. 

- Reports damaged, missing, or unidentifiable resident clothing or linens to the appropriate supervisor. 

General Expectations

- Maintains adequate supplies of clean linens, towels, blankets, and other laundry items throughout the facility. 

- Empties trash and properly disposes of waste in accordance with facility procedures. 

- Responds promptly to spills, accidents, visibly soiled areas, and other housekeeping or environmental cleaning needs. 

- Maintains housekeeping carts, laundry equipment, supply rooms, and work areas in a clean, organized, and sanitary condition. 

- Uses cleaning chemicals, laundry products, equipment, and supplies safely and according to manufacturer instructions. Cleans and properly stores housekeeping equipment and reports damaged or malfunctioning equipment to the appropriate supervisor. 

- Handles and transports soiled materials and linens in accordance with facility infection prevention and control procedures. 

- Reports environmental hazards, maintenance concerns, damaged property, spills, unsafe conditions, or other concerns to the appropriate supervisor. 

- Takes appropriate precautions when cleaning areas occupied by residents on isolation or transmission-based precautions and follows facility procedures regarding PPE and cleaning practices.

- Communicates and interacts effectively and tactfully with Residents, visitors, families, peers and supervisors.

- Reports all hazardous conditions, damaged equipment and supply issues to the supervisor.

- Communicates and interacts effectively and tactfully with Residents, visitors, families, peers and supervisors.

- Attend staff meetings and in-services as requested. Attends in-service and education programs and attends continuing education required for maintenance of professional certification or licensure.

- Answers and respond to call lights promptly and courteously when working in resident care areas

- Reports all resident concerns to the appropriate department head.

- Perform job duties while operating in compliance with federal and state laws/regulations, and facility policies and procedures. 

- Regular and reliable attendance. 

- Perform other tasks as required.

- Ability to work with residents who may have cognitive, behavioral, or physical impairments. 

- Ability to work in potentially stressful or emergency situations. 

Supervisory Responsibility:

This position does not have direct supervisory responsibilities. However, all employees are expected to lead by example, demonstrate professionalism, support their supervisors and leadership team, and contribute positively to the success of the team and organization.

Required/Desired Qualifications:

Education, Training, and Experience:

- High School Graduate or equivalent.

- One year of experience in a housekeeping role preferred.

Specific skills, knowledge, and abilities:

- Detail-oriented and thorough.

- Ability to remain discreet and respect the privacy of Residents.

- Sufficient ability to read, write, and speak to complete work efficiently, effectively, and courteously.

Other Special Requirements:

- Ability to work weekends to accommodate the needs of the residents. 

- Tolerate frequent exposure to blood, body tissues, and bodily fluids with occasional exposure to hazardous materials and infectious diseases. Frequent exposure to laundry chemicals. Frequent exposure to latex and plastic materials used for personal protective equipment.

- Manual dexterity is required to operate modern office equipment.