POSITION TITLE: Behavioral Health Certified Medical Assistant

LOCATION: HOPE Clinic - Beltway

REPORTS TO: Clinical Services Manager or assigned Supervisor

EDUCATION: High School Diploma; Certified Medical Assistant

WORK EXPERIENCE: 1 year or more of healthcare experience preferred

SALARY RANGE: $16.50 - $19.50/hour, based on experience

FLSA STATUS: Hourly – Non-exempt

POSITION TYPE: Full-Time

POSITION REQUIREMENTS: Completion of a program of training for Medical Assistants is required; CMA or RMA is required or must obtain within 3-month probationary period

LANGUAGE: Bilingual in English and Spanish, Arabic, Chinese or other languages is required

HOPE Clinic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

JOB SUMMARY:

The Behavioral Health Certified Medical Assistant (BH CMA) provides coordinated care to a variety of patients enrolled in Psychiatric and Counseling services with HOPE Clinic. The BH CMA functions as part of the interdisciplinary care team and provides clinical and administrative support in a culturally and emotionally competent manner. 

MAJOR DUTIES & RESPONSIBILITIES:

• Greet and attend to patients in a therapeutic and professional manner;
• Register, make appointments, check patients in and out, and process payments all within the parameter of excellent customer service;
• Perform intake triage, vitals, and assist patients with mental health screenings;
• Document vitals, screenings, patient history, and personal information as needed;
• Conduct urine dug screenings, blood draws, and give injections based on provider’s orders;
• Maintain organization and patient confidentiality;
• Provide support to providers and coordinates psychotropic medication refill requests including the prior authorization of psychotropic medications;
• Provide administrative assistance by implementing administrative systems, following outlined procedures, and monitoring administrative projects when assigned;
• Manage provider schedules to ensure department productivity;
• Conduct daily reviews and process the referrals queue to behavioral health services for both internal and self-referrals;
• Close referrals and fill structured data;
• Responsible for PMP reports from Psychiatric patients;
• Print PMP reports for all patients before their visit;
• May advocate and coordinate on behalf of patients with schools;
• Coordinate and arrange translation services for patient care;
• Coordinate logistic support for department, including supply restock and equipment maintenance;
• Abide and sustain workflow expectations established by supervisor;
• Interview patients to determine their needs and refer them to appropriate community agencies and services (i.e. housing, legal aid, emergency shelter, domestic violence, employment, adult education, food/clothing, etc) if needed;
• Attend on-site/off-site community engagement activities and on-site/off-site clinic events as needed;
• Perform other duties as assigned to support HOPE Clinic’s Mission, Vision and Values.

QUALIFICATION REQUIREMENTS:

• Minimum of one year in health education, patient navigation, mental health, and/or health clinic patient assistance field preferred;
• Completion of a CMA training program is required;
• CMA, CCMA, or RMA is required or willingness to obtain certification within 3-month probationary period;
• Knowledgeable of and maintains HIPAA standards of privacy and confidentiality;
• Knowledge of Microsoft Office and be able to utilize the Internet;
• Able to use basic office equipment (e.g., computer, copier);
• Strong written and oral communication skills;
• Detail oriented and team player;
• Excellent customer service skills;
• Must be able to handle multiple tasks, complexity, and diversity of patients;
• Insurance and medical experience preferred;
• Ability to work independently with strong sense of focus, task-oriented; 
• Ability to work with culturally-diverse families and communities with the ability to be culturally sensitive, appropriate and non-judgmental;
• Previous behavioral health care or medical assistant experience preferred;  
• Work well under pressure and maintain a consistently pleasant and professional demeanor when communicating with the public and staff;
• Be able to maintain a calm and professional attitude even in the face of crisis and dramatic presentation;
• Able to work in different work settings and environments;  
• Adhere to clinic policies, procedures, and the professional code of ethics;
• Basic casework skills (referrals, advocacy) preferred.

EDUCATION and/or EXPERIENCE:

High School diploma or GED is required; Associates Degree preferred. Completion of a program of training for Medical Assistants is required. Experience as a Medical Assistant preferred. Certification or previous work experience with individuals in crisis is preferred.

TRAVEL REQUIREMENTS:

• Ability to travel to satellite sites and/or off-site locations for support/assignments, events or training as needed;
• Proof of liability and property damage insurance on vehicle used is required.

OTHER SKILLS and ABILITIES:

• Bilingual (Vietnamese, Chinese, Burmese, Arabic and/or Spanish with English) is required;
• Above average skills in language ability as well as public speaking and writing;
• Willingness to work in different department and/or travel to satellite sites to provide coverage;
• Must have good transportation and a valid Texas Driver’s license.