Goodwill of Greater Grand Rapids is a leading nonprofit organization committed to transforming lives through the power of work. Every sale in our retail stores directly funds job training, employment placement, and community support services for individuals facing barriers to employment. When you join Goodwill, you're not just managing a store — you're advancing a mission that changes lives every single day.

Starting salary is $47,000

What you will do:  

• Oversee the behavior of all hourly personnel and be responsible for operating a safe, clean, and friendly place of business.
• Act in a leadership capacity demonstrating professional behavior and decision-making, effective interpersonal communication skills, and set an example for all Goodwill staff.
• Required to work one weekend day per month, and one close shift per week (unless otherwise approved by supervisor). 
• Meet all store sales and production goals.
• Provide excellent customer service, including greeting and assisting customers and donors promptly.
• Develop and implement store operating plans.
• Regularly read, understand, and analyze store reports.
• Maintain a store standard of cleanliness, organization, physical repair, and a safe place of business.
• Accurately complete daily, weekly, and monthly reports on time.
• Assist in maintaining daily and weekly cash handling and banking procedures.
• Maintain merchandising standards in stocking and resets, following sizing, categorizing, and pricing guidelines; maintain all backroom operating standards.
• Hire and train staff.
• Contribute to the development and character of staff and perform written employee evaluations.
• Implement and enforce store procedures and Goodwill policy on a day-to-day basis.

BENFITS OVERVIEW:

• Full-time employees will receive up to 20 paid vacation days in the first year
• Additional paid holidays vary by position and department
• Dental, Vision, Life, Disability, and Accidental insurances available
• Medical insurance available to full-time employees
• 401(k) plan with employer match after six months
• Professional development and personal support services
• One-on-one coaching to reach career and educational goals
• Tuition reimbursement
• 20% employee discount at the Greater Grand Rapids retail stores
• Additional performance bonuses and/or discounts available based on position

Bachelor’s Degree or two years of college preferred with extraordinary managerial experience in lieu of a bachelor’s degree. Some front-line retail and managerial experience also required. Provide own transportation if needed. 

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.