Summary:

The Training Coordinator is responsible for developing, coordinating, conducting and evaluating trauma-informed employee training programs. The Training Coordinator is responsible for ensuring compliance of trauma-informed training with Minimum Standards and contract requirements and tracking completed training and due dates for all staff. The Training Coordinator oversees the Training Specialist.

Position Responsibilities:

• *Conducts trauma-informed employee training including new hire orientation & training and on-going employee development using the curriculum provided. 
• *Manages and conducts other required training (including CPR/First Aid & SAMA).
• *Maintains compliance with federal and state regulations.
• *Coordinates and schedules trainings, orientations, and other events required by stakeholders and agency policies.
• *Maintains a system for record keeping employee training, new hire orientation, etc.
• *Supports VP of Programs with personnel file audits as needed, including internal and external stakeholders.
• *Provides ongoing communication with program supervisors regarding upcoming due dates for required staff trainings.
• *Oversees all elements of the training process, end to end.
• Works in collaboration with the Training Specialist to deliver trauma-informed training and facilitate the functions of the training department.
• Confers with Strategic Initiatives Officer regarding policies, procedures, programs and laws.
• Reviews/revises/innovates training program curriculum, in order to improve and adjust to program needs and contract requirements.
• Evaluates effectiveness of training and recommends changes to curricula and/or delivery methods.
• Notifies and coordinates training with presenters.
• Maintains documentation including making copies of handouts, creating/ printing certificates and attendance sheets, sorting/filing documents etc.
• Provides good customer service to shelter staff including answering questions regarding training & providing necessary documentation.
• Prepares and maintains classroom spaces including setting up / breaking down tables and chairs; straightening and cleaning room after classes.
• Maintains supply inventory and orders supplies as needed. 
• Attendance and successful completion of a 10- day New Employee Orientation is mandated for the position. The inability to meet this requirement will conclude employment with the Agency.
• Must complete all required professional development assigned in a timely manner.
• Must be sensitive to the service population’s cultural and socioeconomic characteristics.
• Adheres to safety training and protocols on a daily basis, and takes precautionary measure to ensure the safety and well-being of self and others. 
• Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information.
• Adherence to the Code of Conduct and the Faith and Moral Policy is mandatory.
• Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
• Other duties as assigned by Strategic Initiatives Officer and Executive Director.  

Competencies:

Developing Others

Communication

Results Oriented

Motivational

Solution Oriented

Minimum Qualifications: 

• Education
  • Bachelor’s degree in social services, education or related field, required. Master’s Degree preferred.
• Experience
  • Minimum of 5 years’ experience conducting training. 
  • Minimum of 3 years’ experience in creating training curriculum and/or presentations.
• License and Credentials
  • Bi-lingual preferred
  • Reliable transportation
  • Valid driver license
  • Valid vehicle insurance
  • Trauma-informed model certification preferred
  • SAMA & CPR/First Aid Facilitator Certifications preferred

Minimum Knowledge and Skills: 

• Excellent Organizational Skills
• Detail Oriented and Self Motivated
• Dynamic Presentation Skills
• Work well both independently and on a team
• Strong Customer Service Skills
• Excellent Interpersonal Skills
• Excellent Written and Verbal Skills
• Able to interact in a professional manner with all staff
• Proficient with computers and all electronic equipment (ex: Microsoft Office, Relias, flash drives, printers, laptops, projectors, etc.)
• Ability to problem solve / handle conflict resolution
• Demonstrate consistency and reliability (Ex: Good Attendance, Punctual, Flexibility, & Positive Attitude)
• Be familiar with training topics such as: Trauma, Grief and Loss, Boundaries, Ethics, Child Development, HIPAA and OSHA.

Travel Requirements:

Travel requirements for the position include 95% local and 5% overnight.