Role: The Mortgage Servicing Specialist is responsible for providing accurate and timely support throughout the life of a mortgage loan. This role researches and resolves borrower inquiries, processes servicing transactions, maintains accurate loan records, and ensures compliance with company and regulatory requirements.

Major Duties and Responsibilities 

• Respond to borrower and internal inquiries via phone, email, or secure messaging regarding payments, escrow, balances, fees, payoffs, and account activity.
• Research and resolve loan servicing issues, discrepancies, and account corrections.
• Process payments, adjustments, reversals, escrow transactions, payoffs and other servicing activities accurately and timely.
• Maintain accurate documentation of account activity and borrower communications.
• Follow  applicable servicing procedures, investor guidelines, and regulatory      requirements.
• Collaborate with internal departments to resolve borrower and loan-level issues.
• Provide professional, empathetic, and solutions-focused customer service.
• Process, analyze, and verify Private Mortgage Insurance (PMI) cancellations.
• Manage loss  draft requests to ensure collateral is protected. 
• Effectively  track paid off mortgages; draft and record releases.

Other Duties 

• Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of    Foreign Assets Control 
• Exhibit Blaze’s Core Values: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back Regular and predictable attendance 
• Perform other duties as assigned to support effective department operation. 

Experience/Education/Certifications/Licenses

• Minimum high      School degree or equivalent.
• Minimum 1-2      years similar or related financial experience. 

Demonstrated Knowledge

• Strong verbal and written communication skills.
• Computer skills including Microsoft products.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Knowledge of Fiserv DNA and Encompass a plus.
• Strong attention to detail.

Communication Skills

Ability to proactively respond to members/employees to problem solve based on guidelines; written communications are based on templates but can be modified.  

Physical Requirements

Ability to sit and stand; answer calls; operate computer; interact with internal employees and members on the phone; travel to designated offices; lift up to 20 lbs.

Diversity creates a healthier atmosphere, and we encourage diverse applicant depth and breadth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations.

The starting salary range for this position is: $26.00 -30.00/hour. This range reflects the base starting salary for this position. We have other benefits associated with this position which include: low-cost medical (as low as $20 a paycheck), dental insurance, vision insurance, quarterly bonuses, generous vacation and sick time hours, paid leave options, up to 6% 401k contribution, and tuition reimbursement