Job Name:  National Candidate Database Coordinator  

Job Reports To:  Manager, National Candidate Database 

Department: Client Services

FLSA Status: Salaried Non-Exempt

Schedule: Monday – Friday 8:00 a.m. – 4:30 p.m. /37.5 hours weekly

Remote work flexibility: however, this is not a full-time remote position, and you must work in the Nashville office two days per week or as needed.

Responsibilities:

The NCD Coordinator supports the core functions of the Client Services Department and is expected to follow established departmental procedures while performing position-specific duties. Key responsibilities include managing and maintaining data in the National Candidate Database for the Uniform CPA Examination; providing exceptional service to clients and customers; and assisting state boards of accountancy and candidates throughout the Computer-Based Testing (CBT) process.

Responsibilities:

The NCD Coordinator supports the core functions of the Client Services Department and is expected to follow established departmental procedures while performing position-specific duties. Key responsibilities include managing and maintaining data in the National Candidate Database for the Uniform CPA Examination; providing exceptional service to clients and customers; and assisting state boards of accountancy and candidates throughout the Computer-Based Testing (CBT) process.

Position Requirements:

o Develop and maintain a positive relationship with the accountancy boards and staff 

o Review and resolve all candidate data validation processing errors

o Participate and conduct training over the NCD Database system and CBT process

o Provide technical support for the accountancy boards over the NCD processes

o Generate reports related to the NCD data

o Review Center Problem Reports (CPR)

o Assist accountancy boards and candidates with examination administration issues 

o Assist accountancy boards and candidates with NCD payment issues

o Manage the NABSA Candidate Accounts

o Ability to travel and proctor the CPA examination  

o Process and send out Notice to Schedules and Payment Coupons to candidates

o Process scores and release score notices to the accountancy boards and candidates

o Receive and process exception to policies, unburn requests and receipts request in accordance with NCD policies and procedures 

o Maintain candidate records by documenting any updates to names, emails, postal addresses or candidate test event experience

o Adhere to all NCD documented policies and procedures

o Attend meetings and actively participate as a member of the NCD department

o Respond to accountancy board and candidate inquiries via email and telephone within 24-48 hour time frame

o Monitor the phone lines and perform Customer Service duties as needed

o Protect organization's values by keeping customers’ personally identifiable information (PII) confidential

o Work well under pressure and consistently meet established work timelines

o Display basic problem solving and analytical skills

o Maintain superior levels of customer service

o May be required to work some weekends as business needs dictate

o Perform other duties as assigned by supervisor 

Functional Relationships: All NASBA departments, employees and boards. 

Internal Customer: CPA Examination Services and related internal staff.

External Customers: Accountancy Boards, AICPA, Prometric, current and potential CPA candidates. 

Skills and Professional Experience

Skills Profile: 

o Proven analytical, evaluative, and problem-solving abilities.

o Team oriented

o Excellent written and oral communication skills.

o Excellent interpersonal skills.

o Exceptional research skills and high attention to detail

o Strong time management and organization skills with strict attention to detail

o Extensive experience working in a team-oriented, collaborative environment

o Cross-cultural sensitivity

Experience/Knowledge: 

o Able to multitask, prioritize and handle a large workload in varying stages of completion while meeting deadlines

o Highly self-motivated, dependable, reliable and punctual

o Experience with Microsoft Office applications with emphasis in Word, Excel, Adobe, Email and internet navigation

o Exhibit a professional appearance and attitude

o Enthusiastic about offering quality/superior service to candidates and board of accountancy personnel

Education/Other: 

o Minimum of 5 years of college/work experience in an office setting

o College degree preferred

Below is an overview of some of the benefits we offer to full-time employees.

• Medical/Dental/Vision
• Health Reimbursement Account (HRA)
• Life Insurance
• Short-Term & Long-Term Disability
• Numerous Voluntary Policies
• Employee Assistance Program
• 401(k) Plan (NASBA contributes 5.7% of employee’s salary)
• Flexible work plan benefit $100 monthly allowance. Parking paid on days in the office
• Holidays (13 days)
• Paid leave time - (prorated based on hire date and earned on an accrual basis)
• Vacation Leave (10 days)
• Sick Leave (12 days)
• Personal Days (3 days)
• Flex Spending Account (FSA)
• Dress for Your Day Casual Dress
• Some work from home is flexible; however, you must live in the Middle TN area and not out of state. This is not a full-time remote position, and you must work in the Nashville, TN office two days per week.

NASBA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Final offers of employment are contingent upon successful completion of national criminal background check, national sex offender registry search and, where applicable, an education credential check, credit check, Global Watchlist and/or Government Watchlist.

Due to overwhelming interest in our organization, we are unable to accept faxed resumes or incoming calls regarding open positions. Only those matching the above job description will be contacted.

Thank you for your interest in employment opportunities at NASBA.