Medical Assistant

Department: Medical
Reports To: Medical Assistant Manager
Location: Palmdale, CA
Employment Type: Full-Time
FLSA Status: Non-Exempt
Pay Range: $20.00 per hour + benefits
Travel: Travel between clinic locations may be required for training and operational needs.

Job Summary

The Medical Assistant is an essential member of the clinical team and supports Physicians, Physician Assistants, and other clinical staff in delivering safe, efficient, and patient-focused care. The Medical Assistant is responsible for patient intake, clinical documentation, room preparation, assisting with in-office procedures, coordinating patient care, and supporting the overall flow and operations of the clinic.

The ideal candidate is self-motivated, organized, detail-oriented, professional, and comfortable working in a fast-paced healthcare environment. Medical Assistants are expected to maintain patient confidentiality, accurately document information in the electronic medical record (EMR), follow established clinical and operational procedures, and provide a positive experience for patients and team members.

Essential Duties and Responsibilities

Patient Intake & Clinical Support

• Room patients according to established clinic standards and workflows.
• Verify patient information by interviewing patients, recording medical history, and confirming the purpose of the visit.
• Prepare patients for examination by performing preliminary clinical assessments, including obtaining blood pressure, weight, temperature, and other information as directed.
• Accurately document patient history, clinical information, and visit details in the EMR in a timely manner.
• Coordinate patient care as directed by physicians, Physician Assistants, and other authorized clinical staff.
• Assist physicians and clinical staff with in-office procedures within the scope of training and applicable requirements.
• Ensure patient medications and medication-related information are accurately entered into the EMR during each visit.
• Enter and maintain required patient information in the EMR, including medical history forms/questionnaires, HMO authorizations, and applicable outside medical records.
• Obtain medical records and other clinical documentation from outside physicians, hospitals, laboratories, radiology facilities, and other healthcare providers as needed.
• Maintain accurate and organized clinical documentation and ensure appropriate information is available to support patient care.

Exam Room & Clinical Area Operations

• Organize, stock, and maintain examination and treatment rooms in accordance with clinic standards.
• Clean and prepare examination and treatment rooms before and after patient visits.
• Sterilize instruments and maintain appropriate infection-control practices in accordance with established procedures and applicable requirements.
• Maintain adequate clinical supplies and notify the Manager when supplies are low or additional inventory is needed.
• Ensure clinical equipment is properly maintained and operating according to established instructions.
• Notify the appropriate Manager of equipment issues, malfunctions, or repair needs.
• Maintain clean, safe, organized, and patient-ready clinical areas throughout the workday.

Patient Communication & Administrative Support

• Assist with answering phones and scheduling patient appointments as needed.
• Respond to patient messages and route communications to the appropriate individual or department.
• Ensure messages and patient communications are reviewed and appropriately addressed before the end of the business day.
• Process clinical and administrative documents accurately and in an organized manner.
• Communicate professionally and respectfully with patients, physicians, clinical staff, and other team members.
• Assist with maintaining an efficient patient flow and supporting overall clinic operations.

Compliance, Confidentiality & Professional Standards

• Protect patient privacy and maintain confidentiality at all times.
• Safeguard medical records and patient information in accordance with HIPAA and applicable federal and state requirements.
• Maintain a safe, secure, and healthy work environment by following established standards, procedures, and applicable legal and regulatory requirements.
• Follow LA CENTA policies, procedures, clinical standards, and applicable federal, state, and local requirements.
• Maintain professional standards and conduct consistent with the expectations of an ENT and Allergy specialty practice.
• Participate in training and educational opportunities to maintain and develop job knowledge and clinical skills.
• Take ownership of assigned responsibilities and contribute to opportunities that improve patient care, clinic operations, and the overall patient experience.
• Perform other duties as assigned.

Qualifications & Experience

• High school diploma or GED required.
• Graduation from an accredited Medical Assistant program required.
• Prior Medical Assistant experience preferred; new graduates are encouraged to apply.
• Experience in an Ear, Nose, Throat (ENT) and/or Allergy specialty practice preferred.
• Bilingual fluency in English and Spanish preferred.
• General knowledge of HIPAA and applicable patient confidentiality requirements.
• General knowledge of CPT codes preferred.
• Ability to travel between LA CENTA clinic locations as needed, including for training.
• Strong written and verbal communication skills.
• Strong organizational, interpersonal, and decision-making skills.
• Strong attention to detail and ability to maintain accuracy in a fast-paced clinical environment.
• Ability to work independently with appropriate direction and supervision.
• Ability to effectively prioritize multiple responsibilities and adapt to changing clinic needs.
• Ability to operate standard clinical and office equipment necessary to perform job functions.
• Demonstrated professionalism, dependability, teamwork, and a patient-focused approach.

Compensation & Benefits

Compensation: $20.00 per hour + benefits

LA CENTA offers a comprehensive benefits package designed to support employee health, financial wellness, and work-life balance, including:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with Employer Match
• Paid Time Off (PTO)
• Sick Time
• Pet Insurance
• Accidental & Critical Illness Coverage
• Additional ancillary benefits and employee programs

Physical Demands

The physical demands described below are representative of those required to perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

The employee may be required to:

• Sit, stand, and walk for varying periods throughout the workday.
• Use hands and fingers in repetitive motions, including routine clinical and computer-related tasks.
• Regularly reach, bend, and move within clinical and office environments.
• Periodically lift, push, and/or pull up to 10 pounds.
• Travel between clinic locations or other business locations as needed.
• Perform duties within a fast-paced clinical environment while maintaining appropriate attention to patient safety and accuracy.