Shape Your Future. Serve Your Community. Build Your Career with Palms!

What Life Working at Palms Looks Like:

Mission and Meaningful Work: PMG is a not for profit, Federally Qualified Health Center (FQHC). That means it’s focused on serving underserved populations, offering affordable primary care and preventative services. For many people, that makes the work feel meaningful.

Stability & Growth: PMG has been around for a long time (since 1971) and we are still expanding!

Comprehensive Services & Variety: We offer a wide array of services – family medicine, pediatrics, dental, behavioral health, prenatal care, etc. – so working here gives exposure to different patient populations, conditions and settings. 

Patient-Centered, Community Focus: PMG emphasizes accessible care (same day scheduling, weekend appointments, bilingual staff) and works in communities throughout North Florida. It is also a Patient Centered Medical Home (PCMH), meaning there’s an emphasis on continuity of care, relationships with patients, etc. 

Culture & Community: Many reviews say that PMG has a “friendly, compassionate, professional” environment. There is pride among the staff in giving back to the community. 

Perks:

Competitive Wages

Comprehensive Health Coverage: Medical, Dental and Vision Insurance

Professional Development Opportunities

Employee Assistance Programs

Company Paid Life Insurance

401k with 5% Match

11 Paid Holidays

20 Days PTO

Recognition and Rewards

Community Impact 

Position Summary

The EHR Optimization Coordinator (EHROC) serves as the liaison between clinical operations, quality improvement, population health, and the electronic health record. This position is responsible for optimizing electronic workflows, supporting quality measure performance, enhancing documentation accuracy, and developing programs that improve patient outcomes and value-based care performance.

Description of Primary Responsibilities

1. Evaluate electronic workflows and population health data.
2. Identify barriers to preventive care completion.
3. Design and collaborate with applicable departments to implement standardized electronic workflows.
4. Support quality improvement initiatives.
5. Assist with revision maintenance of EHR templates.
6. Optimize EHR clinical decision support tools.
7. Improve EHR quality measure documentation workflows.
8. Support EHR risk-adjustment documentation initiatives.
9. Develop provider and staff training programs on optimal population health/quality related EHR workflows.
10. Collaborate with the training department and Performance Improvement Team to provide training as needed.
11. Conduct EHR/EPM workflow and documentation audits.
12. Support adoption of EMR/Population Health best practices.
13. Improve electronic capture of quality measures.
14. Support HEDIS, UDS, and payer initiatives.
15. Help improve quality incentive performance.
16. Other duties as assigned by the Chief Clinical Compliance Officer and/or the CEO.

Description of Primary Attributes

General Development: 

1. Must be organized, a self-starter and detail oriented 
2. Job duties require the ability to work independently and as part of a team 
3. Exhibit leadership ability
4. Skill in effective communication and education 
5. Demonstrate adaptability to changes in the healthcare environment, project management and daily activities. 
6. Assist in the training and mentoring of coworkers by sharing knowledge, providing guidance, and supporting skill development. 

Professional & Technical Knowledge: 

1. RN, LPN, Health Informatics degree, or related field. Experience may be substituted for degree.
2. NextGen experience highly preferred.
3. Experience with population health programs.
4. Employee will be expected to navigate and operate Microsoft Office suite products, including Word, Excel and PowerPoint. 
5. Knowledge of CQI principles, practices, methods and tools.
6. Ability to analyze QI data and identify trends and corrective actions.
7. Knowledge of clinical quality measures. 

Licenses & Certifications: 

1. Current BLS (basic life support) Certification 

Communications Skills: 

1. Effectively and tactfully communicates complex and/or technical information to co-workers, patients and/or vendors of various educational, socioeconomical and cultural backgrounds. 
2. Establish and maintain effective working relationships at all organizational levels, as well as with other agencies and the public. 

Physical/Mental/Emotional Demands: 

• Standing for long periods of time 
• Sitting for long periods of time 
• Viewing a computer monitor for long periods of time 
• Bending 
• Stretching/Reaching 
• Walking short distances 
• Lifting up to 50 pounds 
• Operating office equipment (computer, fax machines, telephones and copy machines) 
• Reading forms/Instructions/Patients Charts  
• Communicating well to people of various ages, educational levels, cultural backgrounds in person or by telephone 
• Exposure to potentially violent/irate patients

Health/Safety Consideration of Position:

• Exposure to chemical infectious/contagious illness 
• Exposure to chemical and inhalation of antibiotics during reconstitution 
• Exposure to X-Ray radiation 
• Exposure to a variety of scents and odors
• Must utilize universal precaution in clinical or exposure situations as prescribed by federal, state and local guidelines and/or laws