Position: Training and Development Specialist

Department: Training & Development

Reports To: Manager - Training and Development

Position Summary: As the Training and Development Specialist, you will lead a structured and consistent onboarding experience, ensuring new hires develop the skills they need to succeed. You will work cross-functionally to track progress, identify skill gaps, and support cross-training initiatives. This role also contributes to the growth of senior operators by facilitating targeted training and development opportunities. This role also applies instructional design principles to create engaging, effective, and consistent learning experiences that support employee development and organizational goals. 

Why SendCutSend?

SendCutSend is an on-demand manufacturing company specializing in custom sheet metal and CNC machining. We serve more than 150,000 engineers, fabricators, and businesses across the U.S. and Canada. We operate out of six facilities located in Nevada, Kentucky, and Texas.

Our business is built on reliability, accountability, quality, and constant improvement. Everyone here plays a real role in our success. We value people who are collaborative, innovative, and committed to detailed high-quality work. We’re scaling fast and building the future of manufacturing. If you’re excited to join the team and grow with us, we want to hear from you! 

What you’ll do:

• Lead and facilitate the new hire onboarding and training process
• Lead and facilitate training sessions for leadership groups
• Collaborate with training personnel across all facilities to support, enhance, and maintain every aspect of our training programs from onboarding to advanced skill development
• Create and maintain supporting documentation for new hire training, cross-training, safety training, etc
• Track training progress and ensure new hires meet required competencies
• Partner with department leaders to identify skill gaps and training needs
• Support cross-training initiatives across all departments
• Assist senior operators with development plans and targeted skill-building
• Coordinate refreshers sessions and follow-up training as needed, ensuring training materials, documentation, and standards remain up to date
• Maintain clear communication with leadership on training progress and needs
• Promote a positive, supportive learning environment for all employees 

Minimum Qualifications:

• High school diploma or equivalent required
• 2+ years of experience in training, onboarding, workforce development, or a related role
• Experience facilitating group training sessions or workshops
• Strong organizational skills with the ability to track training progress and maintain documentation
• Effective written and verbal communication skills
• Ability to collaborate cross-functionally with department leaders and stakeholders
• Ability to identify skill gaps and support structured development plans
• Strong interpersonal skills with a commitment to fostering a positive learning environment

Preferred Qualifications:

• Associate’s or Bachelor’s degree in Human Resources, Education, Organizational Development, Business Administration, or related field
• 3-5 years of experience in training coordination, learning & development, or employee development
• Experience developing and maintaining training materials, SOPs, and competency frameworks
• Experience with instructional design, including training content development and delivery
• Familiarity with Learning Management Systems (LMS) and digital training tracking tools
• Experience supporting cross-departmental training initiatives
• Experience coaching employees and supporting leadership development efforts
• Strong project management and time management skills, with the ability to prioritize and manage multiple training initiatives simultaneously
• Experience working in a fast-paced, growth-oriented environment

Essential Physical Requirements:

• Ability to lift up to 25 lbs
• Ability to sit, stand, and walk for extended periods
• Ability to bend, reach, push, pull, and grasp items as needed

Work Environment:

• This role works across office and manufacturing environments
• Exposure to production areas with machinery, noise, and temperature variation
• Use of required personal protective equipment (PPE) when in manufacturing areas