GENERAL SUMMARY 

The Chief Operating Officer Affiliate (COO) is a hands-on role, responsible for successfully managing and operating the regional medical practice(s) and/or ancillary services. The COO provides the practice(s) with the resources needed to meet patient needs and meet the financial objectives of the affiliate. The COO shall demonstrate transparency, build trust among all employees and physicians, achieve established goals, partner in the implementation of new clinical programs, and integrate newly acquired practices/physicians. The COO is also responsible for planning, leading, and directing their affiliate in accordance with the organizations Mission, Vision and Values. 

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

• Establishes/implements goals, objectives, policies, procedures, and systems for all operational areas of the group.
• Oversees the overall operational responsibility for the routine business, APPs (Advanced Practice Providers), clinical, and ancillary services functions (Ambulatory Surgical Centers, Pathology, Pharmacy and Radiation Oncology) through administrative and clinical staff, (including front desk, medical records, nursing, and ancillary services) to ensure maximum utilization of resources and the efficient delivery of services.
• Meets as needed with physicians to review financial performance, key practice indicators, and strategies.
• Works with managers and human resources to resolve any employee performance issues.
• Leads internal management team and provides support to the team in meeting strategic objectives.
• Identifies and implements practice/business development opportunities to increase the practices and ancillary services market share.
• Resolves any medical/administrative problems.
• Keeps line of communication open between practice staff and administration.
• Ensures high employee morale and a professional, effective, and efficient working atmosphere.
• Analyzes financial impact of changes in clinical and ancillary services activities and forecasts actual revenue/expenditures versus approved budget. Recommends corrective action as needed.
• Develops cost/benefit analyses of new patient care services and equipment to maximize patient revenue, in collaboration with the Finance and Supply Chain management teams.
• Recommends implementation/purchase of new services/equipment.
• Ensures that the practice and ancillary services staff adheres to all receivable/collection guidelines.
• Evaluates each direct report’s performance, holding them accountable for the successful management and patient care delivery of their areas and provides proper guidance and feedback.
• Oversees the daily/monthly expenditures, staffing and overtime hours.
• Recommends professional development for staff.
• Ensures regulatory compliance following appropriate guidelines to ensure the safety of patients, physicians, and employees.
• Develops and oversees implementation and administration of internal practice policies and procedures in conjunction with standard policies and procedures. Interprets applicable laws, rules and regulations and ensures the practice is in compliance with them.
• Coordinates with medical staff to ensure quality patient care and services are provided.
• Oversees all regulatory initiatives.
• Participates in professional development activities to keep current with trends and practices in health care administration (conferences, journals, etc.).
• Maintains the strictest confidentiality.
• Identifies, evaluates, and implements industry best practice processes in a continual effort to improve operations.
• Develops and cultivates a culture of change if applicable.
• Oversees Revenue Cycle Management department.
• Establishes and maintains quality control standards.
• Researches and prepares reports or other correspondence as needed.
• Establishes and maintains effective working relationships with employees, policy-making bodies, third-party payers, patients, and the public.
• Performs other position related duties as assigned.
• Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

• N/A

KNOWLEDGE | SKILLS | ABILITIES

• Knowledge of health care planning and management principles and practices sufficient to manage, direct, and coordinate Care Center operations.
• Knowledge of organizational policies, procedures, systems, and objectives.
• Knowledge of fiscal management techniques.
• Knowledge of health care administration systems.
• Knowledge of governmental regulations and compliance requirements.
• Knowledge of Medicare, Medicaid, managed care, and other third-party payer’s guidelines.
• Ability to exercise a high degree of initiative, judgment, discretion, and decision-making to achieve regional and market objectives.
• Skilled at planning, organizing, delegating, and supervising.
• Ability to lead employees to accomplish all job objectives while inspiring confidence and motivation.
• Adept at gathering and interpreting data, analyzing situations accurately, and implementing effective action.
• Ability to organize work, task assignments, and achieve goals and objectives.
• Exercises judgment and discretion in developing, applying, interpreting, and coordinating departmental policies and procedures.
• Excellent verbal and written communication skills.
• Ability to assume responsibility and exercise authority over assigned work functions.
• Ability to take initiative and to exercise independent judgment, decision-making, and problem-solving expertise.
• Ability to foster teambuilding with all clinic staff.
• Ability to organize and integrate organizational priorities and deadlines.
• Skill in using computer programs and applications including Microsoft Office practice management software.
• Complies with HIPAA regulations for patient confidentiality.
• Complies with all health and safety policies of the organization.

EDUCATION REQUIREMENTS

• A Bachelor’s degree in Business Administration or related field is required, with an emphasis in Healthcare Administration preferred.

EXPERIENCE REQUIREMENTS

• 5-7 years Senior Leadership experience required.
• Effective working knowledge of healthcare financial management, specifically medical practice accounting, third party reimbursement issues, patient flow and facilities management.

REQUIRED TRAVEL

• Local Market Travel.

PHYSICAL DEMANDS

Carrying Weight Frequency

1-25 lbs. Frequent from 34% to 66%

26-50 lbs. Occasionally from 2% to 33%

Pushing/Pulling Frequency

1-25 lbs. Seldom, up to 2%

100 + lbs. Seldom, up to 2%

Lifting - Height, Weight Frequency

Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs. Seldom: up to 2%

Floor to Waist, 1-25 lbs. Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs. Seldom: up to 2%