Offer excellent customer service while answering all emails / calls from clients  

• Respond to all customer complaints and find solutions as efficiently as possible  

• Handle order entry, ensure order accuracy, and follow up with customers to confirm product requirements and delivery schedules. 

 • Work closely with the logistics, warehouse, and finance teams to ensure timely delivery and invoicing.  

• Track and monitor the status of orders and address any issues related to order fulfillment.

  • Maintain organized and up-to-date documentation of sales activities, customer communications and orders  

• Update order documents on shared company drive  

• Assure accounts are complete and maintained in CRM system  

• Support the sales team with checking stock, price checking, email pricing. 

 • Process returns and replacements as needed 

 • High School Diploma or equivalent  

• 3 years previous Customer Service experience  

• Fully bilingual (French- English)  

• Proficient in Microsoft Office suite   

• Strong organizational and multitasking skills with attention to detail. 

 • Excellent communication (verbal and written) and interpersonal skills.  

• Ability to manage multiple priorities in a fast-paced environment.  

• Problem-solving skills with the ability to identify solutions to challenges. 

• A customer-focused attitude with the ability to build and maintain relationships. 

 • Ability to go the extra mile