Transportation & Freight Coordination

• Coordinate inbound and outbound shipments with carriers, vendors and customers.
• Obtain and compare freight quotes and select the most appropriate transportation option based      on cost, service and delivery requirements.
• Arrange LTL, courier, truckload and other transportation services as required.
• Monitor freight costs and identify opportunities to reduce transportation expenses.
• Ensure freight charges are accurately communicated to ISS to ensure correct freight      captured on customer orders.
• Coordinate partial and split shipments and ensure freight charges are adjusted      accordingly.
• Work with the warehouse to coordinate pickups and ensure shipments are ready for      scheduled carrier arrivals.
• Maintain strong relationships with transportation providers and monitor carrier      performance.

Shipment Tracking & Delivery

• Track shipments from pickup through final delivery.
• Proactively identify and communicate shipment delays, damages, shortages or other      transportation issues.
• Follow up with carriers on delayed or missing shipments.
• Provide accurate shipment status updates to Sales, ISS, Purchasing and customers      when required.
• Investigate delivery discrepancies and coordinate resolutions.
• Maintain records of shipment tracking information and delivery confirmations.

Inbound Logistics

• Coordinate incoming shipments from domestic, U.S. and international vendors.
• Work closely with Purchasing to monitor expected vendor shipments and delivery dates.
• Ensure required shipping documents are received and available prior to arrival.
• Coordinate with customs brokers and freight forwarders when required.
• Monitor shipments through customs clearance and communicate any issues that may      affect delivery.
• Coordinate consolidation opportunities where appropriate to improve freight      efficiency.
• Communicate expected arrival dates to the Warehouse and relevant internal departments.

Documentation & Administration

• Prepare, review and maintain bills of lading, packing slips, commercial invoices and other transportation documentation.
• Ensure shipment information is accurate, including quantities, weights, dimensions, addresses and carrier details.
• Enter and maintain shipment and freight information in the company's ERP system and other applicable systems.
• Ensure freight invoices are accurate and correspond with quoted or agreed-upon rates.
• Investigate freight billing discrepancies and work with carriers to resolve them.
• Maintain organized logistics records and documentation.

Customer Service & Internal Communication

• Work closely with ISS and Sales to understand customer delivery requirements.
• Provide timely and accurate information regarding shipment status and expected delivery      dates.
• Respond to logistics-related inquiries from customers, vendors and internal departments.
• Escalate significant delays, service issues or additional freight costs to the appropriate manager.
• Support the team in resolving customer delivery issues while maintaining a high level of customer service.

Process Improvement

• Identify opportunities to improve logistics processes, reduce freight costs and improve delivery performance.
• Assist in developing and maintaining logistics procedures and SOPs.
• Monitor carrier performance, service levels and freight costs.
• Maintain accurate logistics data and assist with reporting and KPI tracking.
• Support continuous improvement initiatives within the Operations and Supply Chain department.

• 2–5 years of experience in logistics, transportation, supply chain or distribution.
• Experience working with carriers, freight companies and transportation providers.
• Experience with LTL, courier and truckload shipments.
• Experience in a wholesale, distribution or manufacturing environment is an asset.
• Knowledge of Canadian and U.S. shipping requirements.
• Customs and cross-border shipping experience is an asset.
• Experience with ERP systems; System21 experience is an asset.
• Strong Microsoft Office skills, particularly Excel and Outlook.
• Excellent organizational and time-management skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines
• Strong written and verbal communication skills.
• Ability to work independently while also working effectively as part of a team.
• Strong problem-solving and follow-up skills.