Summary

This full-time position is part of GCB's Summer Internship Program, which is scheduled to run from Monday, May 17th through Friday, July 23rd, potentially extending through mid-August based on the decision of the hiring manager and department. Additionally, interns must participate in a Final Internship Presentation located in New Orleans on Thursday, July 22nd. Candidates must be available for the full duration of the program to ensure a consistent and meaningful learning experience. 

The Consumer Banking Management internship is part of the retail banking division that supports the company’s client relationships and is a key function of the company’s primary business. This is a rotational career development program where you will have the opportunity to immerse yourself in various areas of the branch to learn and be able to manage and lead a financial center. The rotational program will consist of responsibilities as a universal banker, certified relationship banker, operations officer, and branch manager.

Responsibilities

• Gain firsthand insight into how our Retail team serve customers and support their communities while developing leadership, public speaking, and professional communication skills. 
• Represent the bank alongside the Branch Manager at local community events, networking opportunities, and outreach initiatives. 
• Support the Branch Manager in maintaining and developing relationships with existing and prospective clients. 
• Assist with and observe the opening of new consumer and business accounts under the supervision of a certified Relationship Banker. 
• Partner with the Branch Manager to learn how resources are deployed to optimize team performance and support business objectives. 
• Assist in resolving client inquiries and challenges through direct interaction and referrals to appropriate bank personnel. 
• Observe employee coaching, development, and performance management activities to gain exposure to branch leadership responsibilities. 
• Participate in training designed to provide an understanding of branch operations, customer service standards, and retail banking processes. 
• Observe branch opening and closing procedures and gain an understanding of daily operational requirements. 
• Observe branch operational processes, including account maintenance procedures, balancing controls, and operational oversight activities under the supervision of branch leadership. 
• Participate in monthly branch security meetings and gain awareness of security protocols and risk management practices. 
• Learn and understand the importance of internal controls, operational procedures, and compliance with all applicable banking regulations and bank policies. 
• Identify opportunities to promote banking products and services that meet customer needs. 
• Complete other duties, special projects, and assignments as requested.

Required Skills/Experience/Education

• Minimum preferred cumulative GPA of 3.0 or higher.
• Currently pursuing an Associate's degree, required. Enrolment in a Bachelor’s or Master’s degree will also be considered. 
• Business majors preferred.
• Be a highly motivated self-starter who takes initiative.
• Demonstrates attention to detail and strong analytical and problem-solving skills.
• Possesses strong communication and teamwork skills. 
• Authorized to work in the U.S. on a permanent basis. Please note, Gulf Coast Bank & Trust will not provide any assistance or sign any documentation to support immigration sponsorship or benefit including but not limited to optional practical training (OPT) or curricular practical training (CPT).

Essential Mental & Physical Requirements

• Ability to travel if required to perform the essential job functions. 
• Ability to work under stress and meet deadlines.
• Ability to read and interpret a document if required to perform the essential job functions.
• Prolonged periods of sitting at a desk and working on a computer may be required.
• Ability to lift/move/carry approximately 15 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division and “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Gulf Coast Bank & Trust Company and its subsidiaries is committed to a diverse and inclusive workforce. We are committed to equal employment opportunities without regard to race, color, genetic information, religion, sex, affectional or sexual orientation, gender identity or expression, age, marital status, military and veteran status, physical and mental disability, and any other characteristic protected by applicable law. We believe in attracting, retaining, and promoting quality talent and recognize that our diversity is critical to the success of the company.