Description
The primary functions of the Customer Service Representative/Sales Support individual are to support our sales staff and manage customer accounts.
What You’ll Be Doing:
- Interacting with customers, vendors, distributors, and internal departments to ensure that our customer service levels are consistently world class
- Communicating with customers pre- and post-delivery of products and services
- Communicating with suppliers, vendors, and distributors regarding product shipment and order status
- Resolving customer requests for assistance via phone and email; addressing issues and coordinating with internal departments to appropriately respond
- Maintaining detailed records of order activity
- Placing purchase orders and credit card orders in a timely manner to fulfill sales orders secured by the sales staff
- Verifying accuracy and completeness of customer purchase orders
- Communicating and coordinating with Account Managers to make corrections and updates to all supporting documentation to complete purchase transactions
- Verifying stock of products ordered
- Communicating back ordered, end-of-life, or discontinued status of products to Account Managers and/or customers
- Register warranties
- Updating records/data entry and creating new records with excellent accuracy
- Performing other related duties as required and assigned
Requirements
What You’ll Need:
- High school diploma or equivalent required
- Relevant work experience in a customer service role
- Excellent customer service skills that exceed customers’ expectations
- Proficiency in MS Office (Excel)
- Ability to type quickly and accurately
- Great attention to detail
- Intermediate clerical office skills
- Strong written and verbal communication skills
- Great organizational, planning, and time-management skills
- The ability to make real-time decisions to solve problems
- Professional appearance
- Regular reliable attendance
- Must be able to pass drug screening and background check
What You Can Look Forward to:
We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan.
- PASSION: A passionate work environment – we are passionate about finding unique, creative solutions to our customers’ challenges.
- CREATIVITY: A creative environment with creative people – we enjoy finding creative solutions to different challenges.
- TEAMWORK: A team-centric environment - we thrive on working with others to reach a common goal.