Lead Dental Treatment Coordinator (Case Acceptance Manager)

Norcross Dental Associates | Norcross, GA | Full-Time | In-Office

$60,000+ Base Salary | Uncapped Commission & Performance Bonuses

About the Opportunity

Norcross Dental Associates is seeking an experienced, results-driven Lead Dental Treatment Coordinator to take ownership of treatment plan presentation, case acceptance, patient financial coordination, and practice growth.

This is not your typical Treatment Coordinator position! We are looking for a strong dental professional with leadership qualities, a sales-driven mindset, and a proven ability to help patients move forward with recommended treatment.

The ideal candidate has a solid background in dental treatment coordination, understands the business side of dentistry, and thrives in a fast-paced, goal-oriented environment.

You will work closely with our doctors and leadership team to maximize treatment acceptance, optimize provider schedules, and create an exceptional patient experience.

Key Responsibilities

• Treatment Planning & Case Acceptance: Present comprehensive treatment plans, including high-value and complex cases, with confidence and professionalism.
• Patient Education: Help patients understand their treatment needs, answer questions, address concerns, and build trust.
• Financial Coordination: Review insurance benefits, patient financial responsibilities, and payment options to help make treatment accessible.
• Third-Party Financing: Utilize financing solutions such as CareCredit, Cherry, Sunbit, and other available payment programs.
• Schedule Optimization: Partner with doctors and the scheduling team to maximize provider schedules, fill treatment openings, and ensure outstanding treatment is scheduled.
• Case Follow-Up: Proactively follow up with unscheduled treatment, pending cases, and patients who have not yet committed to recommended care.
• Performance & Growth: Monitor case acceptance, production opportunities, and treatment conversion metrics to identify opportunities for improvement.
• Team Leadership: Serve as a resource and leader within the practice, helping support treatment coordination processes, accountability, and overall office performance.
• Patient Experience: Build lasting relationships with patients and ensure a seamless experience from initial consultation through treatment completion.

What We're Looking For

Required Qualifications:

• Minimum 3 years of dental experience, with a strong background in treatment coordination and case presentation.
• Proven ability to present and close comprehensive dental treatment plans.
• Strong understanding of dental terminology, procedures, and treatment sequencing.
• Experience discussing dental insurance benefits, financial arrangements, and patient payment options.
• Confidence presenting higher-dollar treatment plans and overcoming patient objections professionally.
• Strong organizational skills with the ability to manage multiple cases, priorities, and patient follow-ups.
• Excellent interpersonal and communication skills.
• A proactive, goal-oriented personality with a passion for patient care and practice growth.

Preferred Qualifications:

• Previous experience as a Lead Treatment Coordinator, Senior Treatment Coordinator, Dental Office Manager, Treatment Plan Coordinator, or Case Acceptance Manager.
• Leadership or dental office management experience.
• Experience with Open Dental or similar dental practice management software.
• Familiarity with CareCredit, Cherry, Sunbit, or other third-party financing platforms.
• Experience tracking case acceptance rates, treatment conversion, and practice production goals.
• Background in both general dentistry and specialty treatment coordination.

Compensation & Benefits

• Competitive base salary starting at $60,000+, based on experience
• Uncapped monthly commission potential
• Performance-based bonuses
• Health insurance
• Vision insurance
• 401(k) with employer match
• Life insurance
• Short-term and long-term disability
• Paid time off
• Paid holidays
• Continuing education and professional development opportunities

Why Join Norcross Dental Associates?

This is an excellent opportunity for an experienced dental professional who is ready to take the next step in their career.

#indeedwavedp

Education and Training

• 3+ years of dental business office experience.
• High school diploma or equivalent.
• Management or supervisory experience preferred.
• Knowledge of dental terminology.
• Knowledge of dental office procedures.
• Knowledge of accounting and administrative principles and procedures.
• Knowledge of dental practice management software preferred.
• Knowledge of MS Office.

FLSA Status: Salary, Exempt

Reports to: Director of Sales