Job Title: IT Administrator

Department: Information Technology

Reports To: Controller

FLSA Status: Exempt

Salary Range (M3): Salary Range: $85,000.00 - $100,000.00 per year; Hiring Range: $85,000.00 - 95,000.00 per year

General Summary:

The Sacramento SPCA is a vibrant, well-established and respected non-profit animal welfare organization. Through our nationally-ranked high-volume spay and neuter clinic (we are ranked as one of the top 10 clinics in the country!), successful adoption program, behavior and training programs and commitment to excellent animal care, the Sacramento SPCA is giving more than shelter and saving animals, one life at a time.

Position Summary:

Reporting to the Controller, this hands-on Information Technology (IT) Administrator is a forward-thinking IT professional who can balance high-level strategic planning with day-to-day operational support in a fast-paced, mission-driven environment. The IT Administrator assesses, modernizes, and supports the technology infrastructure of a growing animal shelter and veterinary surgery center with approximately 140 employees. 

This role will lead digital transformation initiatives, working closely with the managed services provider (MSP), leadership, and departments across shelter operations and administration to evaluate current systems, identify operational gaps, recommend scalable solutions, and develop a long-term technology roadmap that supports animal care, veterinary operations, staff efficiency, communication, cybersecurity, and future AI integration. From hands-on equipment support and new staff onboarding to technology budgeting, vendor coordination, and presenting at weekly leadership meetings, this role keeps the entire technology ecosystem running. 

Essential Job Functions:

• Serve as the IT authority and single point of accountability for the day-to-day technology function.
• Write clear, jargon-free all-staff communications about technology changes, and present IT updates, risks, and recommendations at weekly leadership meetings.
• Hold staff accountable to technology policies (e.g., data retention, storage cleanup, new security measures) — speaking with confidence from a place of expertise while collaborating respectfully.
• Act as the primary liaison between SSPCA Staff and MSP: coordinate escalations, maximize the value of our managed services contract, and partner with MSP to implement and support the IT roadmap.
• Setup technology and provide technical assistance during organization’s signature fundraising events (2 events per year).
• Balance project timelines and competing priorities, drive projects to completion, and own project communications even when technical execution is outsourced.
• Perform routine maintenance and troubleshooting of local equipment — workstations, printers, peripherals, conference room AV, and network gear — with MSP remote support as needed.
• Resolve escalated issues across hardware, software, connectivity, Microsoft 365, Google Workspace, and Zoom telephony, performing root cause analysis on recurring problems.
• Set up new staff with accounts, hardware, and first-week support.
• Own inventory management: track who has what and where it is, keep parts and supplies stocked for quick fixes, and maintain an equipment lifecycle and replacement plan.
• Recommend an annual technology budget, manage the approved budget, and procure hardware and software for the organization, including department-specific requests.
• Develop and maintain organizational technology policies, IT department procedures, and incident response/disaster recovery/business continuity plans.
• Champion security measures, including expanding MFA to all users and running a recurring cybersecurity awareness program (e.g., phishing simulations, annual training).
• Maintain documentation, standard operating procedures, and knowledge base articles; maintain and improve the IT closet.
• Coordinate with the facilities team on shared systems such as paging, security cameras, and door access.

Additional Duties and Responsibilities:

• Establish and maintain cooperation, understanding, trust, and credibility with staff at all levels of the Organization. 
• Committed to a high standard of safety and complies with all safety laws and the employer’s safety policies and rules and must be willing to report safety violations and potential safety violations to appropriate supervisory or management personnel. 
• Treat all animals humanely, with compassion and concern, both on and off the job and transmit these values to others. 
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Excellent communication skills – verbal, written and listening. Able to write all-staff emails non-technical people understand, present clearly to small groups, and collaborate while retaining subject-matter authority: confident and firm on standards without steamrolling colleagues. This is essential to success in this role.
• Hands-on troubleshooting ability across hardware, software, networking, and peripherals, with solid networking fundamentals (DNS, DHCP, VLANs, Wi-Fi, VPN, firewalls) sufficient to support a hybrid environment and coordinate effectively with our MSP on managed network equipment.
• Working knowledge of Microsoft 365 administration (Exchange Online, SharePoint/OneDrive, Teams) and Entra ID, including conditional access and MFA; Google Workspace experience is valuable given our current mixed environment.
• Familiarity with the co-managed IT toolset: help desk ticketing (Autotask is a plus — this role holds a co-managed seat), RMM/EDR/MDR and email security platforms (e.g., Kaseya VSA, Datto, RocketCyber, Barracuda), plus supported applications such as Zoom (meetings and phone) and QuickBooks.
• Demonstrated project management ability: balancing timelines and competing priorities and driving work to completion, with a habit of thorough documentation.
• Sound judgment about when to fix an issue directly, when to escalate to the MSP, and when to bring in a specialist — paired with an undefeatable attitude: comfortable not knowing the answer, confident in the ability to figure it out.
• Comfort leading engaging group training (e.g., cybersecurity awareness, Microsoft/Google productivity tools), in person or online, is a plus.
• Ability to maintain a high degree of confidentiality and keep secure the private personal and financial information of our donors, volunteers, vendors and fellow staff members.
• Ability to maintain composure during critical incidents, communicate expectations to staff, and coordinate recovery tasks with MSP.
• Ability to work occasional evenings and weekends as necessary (e.g., maintenance windows, project cutovers).
• Have a valid California Driver's license and clear driving record for one year prior to employment in order to operate SSPCA vehicles.

Education and Experience:

• Five or more years of broad IT experience (help desk, systems administration, and/or managed service provider experience).
• Experience working alongside an MSP in a co-managed IT environment preferred.
• Certifications such as MS-102 (Microsoft 365 Administrator), Microsoft Certified: Identity and Access Administrator (SC-300), CompTIA A+/Network+/Security+, CCNA, or PMP/CAPM preferred.
• Bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent experience accepted.

Physical Requirements:

• Any allergic condition that would be aggravated from exposure or through contact with animals or chemicals used to sanitize facilities, vehicles or equipment, may be a disqualification.
• Use hands/arms for repetitive grasping, pushing, pulling, and fine manipulation. This job involves extensive use of computers for analysis, report writing, e-mail communication, as well as the use of telephones.
• Prolonged periods of sitting at a desk and working on a computer with occasional bending, squatting, and lifting items up to 50 pounds.
• Ability to safely use ladders for tasks such as wireless access point or camera checks.

Working Conditions:

• Office environment, clean, air conditioned
• May be exposed to challenging behaviors from members of the public. Must be able to respond to an often times emotion-charged public and carry a fast-paced and changing workload which at times can be stressful.
• By nature of the industry, there may be occasional exposure to dead, injured, sick, unruly, vicious, and/or dangerous animals in addition to exposure to parasites and to infectious diseases. 
• Must be available and willing to work such weekends, holidays, overtime, and attend mandatory training and meetings as the employer determines are necessary or desirable to meet its business needs.

Note: The statements herein are intended to describe the general nature and level of work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Either employer or employee may terminate the employment relationship at any time with or without notice and with or without cause.