JOB SUMMARY

Under the direction of the Senior AR Manager, the Database Support Services Specialist will assist the Support Services Supervisor within the specified timelines accurately create and maintain various files, assist with research and resolution of billing inaccuracies related to billing software and formats. Test new software and software upgrades. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Process insurance filing status reports generated via billing software, vendor, and clearinghouse to identify program table maintenance needed to solve billing inaccuracies, and communicate significant billing inaccuracies as they are identified, and report resolution progress to MPS management.
• Set up, implement, and test new software programs, and software upgrades.
• Maintain carrier listings by client.
• Assist MPS staff to troubleshoot and/or report software, hardware, and other office equipment malfunctions. Responsible for follow-up on reported systems issues.
• Work in conjunction with Claims Research Specialists to identify program table and file changes needed to resolve billing inaccuracies and make appropriate changes. 
• Monitor claim clearinghouse notices to determine actions required (modify formats, communicate effected parties, etc.).
• Accurately follow written and verbal instructions.
• Assist with Schedule Request, modifications and creations.
• Assist Charge Processing with rejects and exceptions.
• Other duties as assigned by management.

CORPORATE CULTURE RESPONSIBILITIES

• Follow established corporate and department-specific policies and procedures.
• Attend all corporate and department-specific required training.
• Uphold MCC’s Purpose, Values, and Vision.
• Abide by MCC’s Corporate Culture Responsibilities. 
• Perform other duties as may be assigned cheerfully and willingly.

EDUCATION/EXPERIENCE REQUIREMENTS

• Minimum education requirement is high school diploma, or equivalent.
• Experience with Allscripts Practice Management or similar billing software preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to prioritize and manage multiple tasks.
• Displays customer services skills, strong interpersonal skills, close attention to detail, excellent verbal and written communication skills, and basic math skills.  
• Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and co-workers.
• Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner.
• Displays computer proficiency (e.g., PC Windows, MS Office) and ability to quickly learn new applications.  
• Acceptable typing speed and accuracy with ten-key by touch skills.   
• Proficient in use of English language both in written and verbal communication.
• Must be able to communicate with individuals of varying socio-economic backgrounds.
• Must be committed to the protection of confidential information, records and/or reports.
• Possess strong critical thinking and analytical skills. 
• Ability to apply theory to practice and understand the impact of changes to software tables and databases. 
• Have intellectual capacity to learn all MedPro functions including advanced understanding of billing software and interpret various documentation sources. 

PHYSICAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS

• Strength (Lift/Carry/Push/Pull): Sedentary (exerting up to 10 pounds of force occasionally)
• Standing/Walking: Occasionally; activity exists up to 1/3 of the time.
• Keyboarding/Dexterity: Frequently; activity exists from ¾ of the time.
• Ability to look at a computer screen for extended periods.
• Ability to perform constant repetitive hands and finger motions.
• Ability to maintain focus while working near others.
• Talking (Must be able to effectively communicate verbally): Yes
• Seeing: Yes
• Hearing: Yes

EMOTIONAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS

• Must exhibit stable work behaviors daily.
• Must possess adequate individual coping skills.
• Ability to remain calm and professional regardless of workload or time constraints.   
• Must be able to work under stress and remain calm and professional.    
• Must exhibit critical thinking skills. 

WORK ENVIRONMENT

• Office environment
• Exposed to frequent and constant interruptions in daily functions/schedule.  
• May be required to work extended hours to meet department needs.