Job Purpose and Objectives:

Responsible for processing vehicle registration and renewals for Montgomery County.

Position Requirements and Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Requirements:

1. High school diploma or its equivalent

Certifications / Licenses:

1. None

Skills/Knowledge/Abilities:

1. Ability to operate office machines and equipment

2. Knowledge of Microsoft Word and Excel programs

3. Ability to receive cash payments, count change back to customers, and balance daily cash drawer

4. Excellent time management skills and ability to multitask and prioritize work

5. Ability to fulfill all duties with minimal supervision and to work independently

6. Assess situations rapidly and make logical decisions in a timely manner

7. Analyze facts and exercise sound judgment

8. Ability to effectively manage projects and multiple priorities simultaneously

9. Strong written and verbal communication skills

10. Problem-solving and critical thinking skills

11. Strong math, spelling, computer, and calculator abilities

12. Ability to communicate in a professional, calm, and courteous manner with the general public and employees

13. Attention to detail

Job Competencies: Essential Functions include the following. Duties and responsibilities, as required by business necessity, may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Schedule and shift assignments and work location may be changed at any time, as required by business necessity.

1. Manages customer accounts and updates information as needed
2. Processes various registration transactions daily, including titles, permits, registrations, and license plates
3. Assists customers with obtaining insurance identification from insurance companies as needed
4. Processes web renewals
5. Scans all necessary documents to finalize all transactions
6. Processes lien and security interest releases and adds them for financial institutions
7. Reissues lost or stolen license plates
8. Processes new or renewal disabled place cards
9. Collects all motor vehicle and recreational vehicle taxes for the county
10. Processes antique tax payments received at the counter and the mail, then faxes statements to the satellite office upon request
11. Answers phones when not assisting customers
12. Responds to calls and messages for property tax estimates and sales tax on new purchases for tag and title registrations
13. Corresponds by phone or letter with customers for additional payment for interest due, checks written out incorrectly, or anything that is preventing their payment from being processed
14. Mail receipts for transactions received in the daily mail
15. Responsible for balancing the cash drawer daily
16. Retains a record of returned license plates and prepares plates for shipping
17. Processes replacement title applications
18. Enforces and maintains compliance with all federal, state, and local laws and ordinances
19. Attends conferences, meetings, and conference calls to learn new methods, rules, and laws
20. Performs other duties as assigned or deemed necessary
21. Complies with all organizational and departmental policies and procedures
22. Operates all job-related equipment, machinery, tools, and other aids as required or needed
23. Protects and maintains any confidential information you have access to, whether oral, written, or electronic