E-Commerce Associate

FLSA Classification: Full-Time, Non-Exempt

Company Overview: Accredited by the American Alliance of Museums, the Country Music Hall of Fame and Museum has been called the “Smithsonian of country music,” celebrated for its broad cultural impact, educational mission, and unrivaled collection of historically important artifacts. Chartered by the state of Tennessee in 1964, the Museum is a 501(c)(3) nonprofit, educational organization that documents and interprets the history of country music. The Museum collects objects and archival materials that illustrate the evolving history and traditions of country music and provides diverse learning opportunities through educational programs, publications, and exhibitions. 

First opened in 1967 on Nashville’s Music Row, the Country Music Hall of Fame and Museum launched its current downtown location in 2001. In 2014, the Museum unveiled a $100 million expansion that doubled its footprint. The Museum now encompasses 350,000 square feet of exhibition galleries, archival storage, retail stores, and event space. The Museum owns Hatch Show Print, a letterpress print shop opened in 1879, and it operates Historic RCA Studio B, where Dolly Parton, Elvis Presley, and many others recorded. In addition, the Museum offers the Taylor Swift Education Center for students, teachers, and families, and dedicated performance spaces in the CMA Theater and Ford Theater, both of which regularly host nationally recognized live music and cultural events.

In 2024, the Museum was awarded the prestigious National Medal of Arts by President Joe Biden. The medal is the highest award given to artists and arts institutions by the United States government. The White House Citation, which accompanied the medal, recognized the Museum’s work, which “preserves history, honors giants of the genre, and inspires future generations to write their own songs about the American story.”

What We Offer for Full-Time Hourly Staff: 

• Medical, Dental, Vision, Life Insurance Options
• Competitive Pay
• Paid Vacation and Sick Days
• Paid Floating Holidays (2)
• Time and a Half Holiday Pay
• 401(K) with Up to 3% Employer Match
• Employee Assistance Program (Free Counseling and Legal Services)
• Eligibility for Public Service Student Loan Forgiveness  
• FREE 24/7 Downtown Parking and Transit Benefits
• Continuing Professional Offerings
• Complimentary Museum Admission (For Yourself, Family, and Friends)
• Reciprocal Partnerships with Local Venues (The Nashville Zoo, National Museum of African American Music, tours at The Opry and The Ryman Auditorium, and more) 
• Up to 25% Discount in Retail Stores and Onsite Restaurant Venues
• Opportunities to Attend Exhibit Openings, Concerts and Special Events
• Employee Engagement Activities and Opportunities
• FSA and Dependent Care Options 
• Volunteering and Community Engagement Opportunities

Departmental Overview: The retail department includes two retail stores and an art gallery within the museum building, with a total of 8,800 square feet of selling space. Two online stores, as well as wholesale and product development are key elements of the business. The department generates revenue through the sales of goods that provide vital operating revenue for the museum. 

Position Overview: The E-Commerce Associate reports to the E-Commerce Coordinator and is responsible for order fulfillment and customer service related to the Museum Store and Hatch Show Print online stores.

Specific Job Duties: 

• Pull/pack and ship all incoming e-commerce orders using Shopify and ShipStation software
• Follow departmental protocols regarding inventory storage and movement between store locations
• Alert management if items are being oversold or are showing incorrect stock levels
• Package and ship in-store order shipments in a timely matter and provide tracking information
• Coordinate with other retail staff sharing work and stockroom spaces
• Uphold a superior level of customer service when assisting with online customers.
• Establish a working relationship with all fellow store staff to support company initiatives and objectives.
• Bring positive recognition to CMHOF’s brand through professionalism, an enthusiastic attitude, and effective communication
• Represent CMHOF’s core values, emphasizing a positive work environment that is fun and unique
• Ability to perform other tasks as assigned from time to time by management without hesitation

Minimum Requirements:

• High School graduate
• Previous retail or e-commerce experience 

Preferred Qualifications:

• Experience with direct customer interaction
• Experience in omnichannel retail operations
• Knowledge of retail inventory control processes
• Experience with Shopify or other e-commerce platforms
• Experience with ShipStation or other shipping platforms
• Strong customer service skills

Key Qualifications (Knowledge, Skills & Abilities):

• Ability to multi-task and problem solve
• Upbeat and energetic
• Knowledge of Microsoft Office products
• Weekend and evening availability
• Demonstrates empathy and a sense of ownership, actively striving to make another's experience better
• Strong coaching skills
• Strong communication skills (oral, written and presentation)
• Hands-on, initiator, and hard worker
• High performer, driven through self-motivation and agility
• Detail-oriented
• A team player
• Ethical, honest and accountable

Conditions of Employment:

• Punctuality and reliability
• Must be able to work a flexible schedule including weekends, evenings and some holidays
• Standing required for almost entire work shift
• Bend, lift, open, and move product up to 50 pounds as needed

Notes to Applicant:

The Country Music Hall of Fame® and Museum is an equal opportunity employer. We respect the varied attributes, characteristics, and perspectives that make each person unique. The museum promotes an environment of respect, communication, and understanding, while actively providing opportunities for all employees of all backgrounds the skills, experience, and information necessary to succeed. The museum does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, childbirth and related medical conditions), national origin, political affiliation, gender identity, sexual orientation, disability, genetic information or characteristics, age, membership in an employee organization, military or veteran status, or other non-merit factor. The Country Music Hall of Fame® and Museum does not tolerate discrimination or harassment based on any of these characteristics. 

We are a drug-free workplace and an equal opportunity employer that welcomes all qualified candidates to apply for open positions. The Country Music Hall of Fame and Museum is committed to providing a safe and secure environment for its staff and visitors. All offers of employment are subject to and contingent upon the successful completion of a background check and employment verification, including federally mandated E-Verify processes, as required for position.

Due to the high volume of applications received for this position, hiring managers will only contact candidates they are interested in scheduling for an interview. Please refrain from calling to inquire about the status of your application. 

Please upload a resume and cover letter when applying for the position.

Applications are only accepted online on our career page: https://www.countrymusichalloffame.org/careers