Application Workflow SME 

At B&A, we foster and embrace a distinct set of values that we live by and instill in all aspects of our organization: dedication, commitment, partnership, trust, and recognition. We have incorporated these values into successful delivery for our customers since 1988. B&A believes in ensuring its employees feel deeply connected to B&A, recognizing successes and hard work, and providing continuous opportunities to learn and grow. Our people are entrepreneurial thinkers that combine mindset, vision, and experience to drive value – not only to us as an organization, but to the clients we support. We promote a collaborative culture with our clients, and with each other, as one team working towards a common vision. We’d love for you to join our team! 

Job Summary 

B&A is looking for an Application Workflow SME in support of the Defense Health Agency (DHA) Care and Benefits Integrated Systems (CBIS) Program Management Office on an important mission. In this role, you will have the opportunity to work with a great team while supporting the sustainment and modernization of DHA’s Enterprise Information Management (EIM) platform, an OpenText-based enterprise content and business process management platform, hosted in AWS GovCloud, that supports Military Health System application workflows including HAIMS, SPORTS, SNPMIS, Paper Records Tracking, FILER, and DMACS for service members, veterans, and their families. You will be the team’s expert on enterprise content management and business process management products, especially OpenText AppWorks and Content Server, advising the Government on how to get the most out of the platform today and in future versions. This is a full-time key personnel position based in the National Capital Region, with the ability to reach the Government site in Falls Church, VA within two hours, contingent upon contract award. 

Responsibilities 

• Provide expertise in enterprise content management (ECM) and business process management (BPM) products, especially OpenText AppWorks and Content Server. 
• Give the Government and technical teams analysis and recommendations on how best to use the EIM/BPM COTS products to meet application workflow requirements. 
• Advise the Government on how best to use COTS products based on current and future versions, and recommend an optimal upgrade cadence for each product. 
• Assess the impact of new workflow requirements on the production platform, and support level-of-effort estimates for small, medium, and large workflow implementations. 
• Work with the functional community to improve user workflows and the user interface, including wireframes, data models, and proof-of-concept builds. 
• Support records management capabilities that meet NARA and DoDI 5015.02 requirements, including the HAIMS, DMACS Archive, and FILER migrations. 
• Coordinate with OpenText Professional Services on activities that need manufacturer expertise. 
• Support training materials, user guides, and system administrator guides when workflow functionality changes. 

Education and Experience 

• Bachelor of Science (BS) in Computer Science; master’s degree desirable. 
• Minimum of ten (10) years of technical experience related to Health IT and secure automated enterprise content management systems implementation. 
• Minimum of five (5) years of experience in Content Management Systems and Business Process Management. 

Required Certifications 

• CompTIA Security+ 

Required Skills 

• Deep knowledge of OpenText AppWorks and Content Server. 
• Ability to translate business workflow requirements into ECM/BPM solutions. 
• Strong written and oral communication skills, including advising Government stakeholders. 

Desired Skills 

• Master’s degree. 
• OpenText certification (Content Server or AppWorks). 
• Experience implementing large-scale ECM products (OpenText Content Suite and/or AppWorks preferred). 
• Experience with NARA / DoDI 5015.02 records management. 
• Experience with the Defense Health Agency or Military Health System. 

Security Clearance 

• No security clearance required. This is a Public Trust position. 
• Must be able to obtain and maintain a favorably adjudicated background investigation for an ADP/IT-I or ADP/IT-II position designation (Tier 5 or Tier 3), and a DoD Common Access Card (CAC). 
• Must complete DoD/DHA-required HIPAA and Privacy Act training and sign a DHA Non-Disclosure Agreement before starting work. 
• Must hold a current CompTIA Security+ certification in compliance with DoD 8570.01-M / DoDD 8140.01 cybersecurity workforce requirements at contract start. 

Physical & Work Environment Requirements 

Employees must be able to perform the essential functions of this position, with or without reasonable accommodation. 

• Ability to remain stationary for extended periods while working at a computer. 
• Frequently operate standard office equipment, including computers and telephones. 
• Ability to communicate effectively in person, by telephone, video conference, and email. 
• Occasionally move about the office and lift up to 20 pounds. 
• Ability to work the assigned schedule with regular and reliable attendance. 
• Ability to travel up to 10% as required. 

More About B&A:

Notable Clients
B&A has grown to be a company that is trusted by our clients for exceptional service, innovative solutions, and inspired employees. Our service extends through federal, state, and local Government, the private sector, and higher education. Some of our notable clients include Department of Homeland Security, U.S. Customs and Border Protection, U.S. Senate, U.S. Courts, U.S. Census Bureau, U.S. Navy, and more.

Benefits and Programs

B&A is proud to offer three robust individual and family medical plans to full time employees, including a Health Savings Account (HSA) option as well as two tiers of dental coverage, vision, life & AD&D, disability, accident, hospital indemnity, and critical illness insurance. In addition to these benefits, B&A employees enjoy paid time off, B&A sponsored trainings and certifications, pet insurance benefits, commuter transit benefits and a free subscription to a virtual exercise platform (NEOU). B&A’s 401(k) plan is available to all employees and includes a company matching contribution.

B&A has launched several programs to focus on employee engagement, wellness, and assistance. These include:

• The B&A Cares program: 30/60/90-day wellness check ins, personal development, financial management, and stress management seminars, and more
• A formal mentorship program
• Job shadowing and cross training opportunities
• Brand Ambassador program
• Employee Assistance Program (EAP) - Access to various support resources to include counseling, legal guidance, financial planning, and more
• Monthly teambuilding events
• B&A Annual Wellness Challenges: #StepWithB&A, #WalkDuringLunchWithB&A, #VolunteeringWithB&A, #ExerciseDuringLunchWithB&A, and more

At B&A, we place significant importance on improving the communities and lives of citizens across the nation through our involvement, technology expertise, and employees. B&A puts an emphasis on charitable efforts in the Northern Virginia area, including Capital Area Food Bank pantry drives, book donations, Hope for Henry Foundation events, and many more. In recognition of all these efforts, B&A has been named a Companies as Responsive Employers (CARE) award recipient by Northern Virginia Family Services and nominated by the Northern Virginia Chamber of Commerce for Outstanding Corporate Citizenship Award.

EEO

B&A provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. B&A complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy covers conduct occurring at B&A’s offices, and other workplaces (including client sites) and all other locations where B&A is providing services, and to all work-related activities.

EEO is the Law

B&A participates in e-Verify. We provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 Form to confirm work authorization.