Role Summary

The Admin Assistant for Sales and Operations will provide administrative support to the Sales and Operations teams, along with administrative support to the assigned Sales Leadership, in order to deliver the highest level of service to Rand’s customers throughout the sales cycle and order fulfillment. Service encompasses responsiveness, professionalism, warmth and care, and work product - all to be exceptionally executed. This position is an entry level role with room to grow in accordance with the individual’s drive and desire to learn the business.

Essential Functions

• Perform general data entry tasks in CRM, ERP, and other required platforms
• Review open orders, obtain order acknowledgements and work with colleagues to resolve all issues and communicate any and all changes to appropriate personnel
• Process new sales orders, submit for contract review, follow through CR submission to Purchasing, follow throughout lifecycle of sale order until fulfillment to customer. Complete new customer forms and set-up the required databases
• Obtain price/lead-time quotes for services required
• Track invoices, PODs, CoCs, etc.
• Provide back-up administrative support to Account Managers and other staff
• Answer, screen, and route phone calls to the appropriate team member in a timely manner
• Manage communication, including emails, phone calls, and other inquiries for the assigned Sales Leadership
• Draft and proofread correspondence, reports, and other documents.
• Coordinate office logistics to maintain the office space
• Manage travel arrangements and associated expense reports for the assigned Sales Leadership

Core Competencies

• Ability to work well within a team and cross functionally
• Outstanding written and verbal communication skills – Bilingualism (English and Dutch) preferred
• Willing to learn new duties and follow work instructions
• Excellent attention-to-detail and follow-through
• Strong analytical ability and demonstrated problem solving skills
• Demonstrated ability to respond appropriately and professionally to customers and colleagues in situations of conflict
• Ability to prioritize tasks, meet deadlines and work independently in a fast-paced environment; able to work under pressure
• Goal-oriented, ambitious, and extremely motivated

Education and/or Experience and Physical Requirements

• High School or GED equivalent, Bachelor’s Degree preferred
• At least 1 year work experience (preferably in the electronic components/computer parts
• industry)
• Intermediate level in Microsoft Office Suite: Outlook, Excel, Word, and PowerPoint
• Ability to work onsite in our Amsterdam Sales Office