SUMMARY 

The Pick & Pack Warehouse Lead oversees the fulfillment team’s daily operations, ensuring that procedures are followed to maximize accuracy, efficiency, and on-time shipments. Flexibility to work overtime, extended shifts, and occasional weekends during peak periods is preferred. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Pull orders accurately for internal and external customers.
• Maintain 99.5%+ order accuracy through verification scans, audits, and root-cause follow-up on mis-picks, damages, and customer complaints.
• Plan and assign daily tasks by priority, carrier cutoff, and client SLA to ensure on-time fulfillment.
• Package orders to ensure safe arrival to customers.
• Stage, label, and manifest orders for carrier pickup.
• Perform daily location maintenance.
• Perform spot counts and inventory reconciliations as needed; troubleshoot inventory discrepancies.
• Serve as the point of contact between internal departments and the Pick & Pack team.
• Train team members weekly on performance standards and procedures.
• Enforce safety procedures and 5S housekeeping standards.
• Perform other duties as assigned by management.

REQUIRED EDUCATION/EXPERIENCE

• 1+ years of warehouse or e-commerce fulfillment experience; 1+ year in a lead or supervisory role preferred.
• Working knowledge of WMS platforms & RF/barcode scanning preferred.
• Basic computer skills, including Microsoft Excel and email.
• Able to perform basic math accurately.
• Able to read and write in English.
• Strong organizational, problem-solving, and communication skills; able to stay calm and decisive under deadlines.
• Bilingual English/Spanish a plus.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

• Stand and walk for extended periods
• Regularly lift up to 50 lbs.
• Bend, reach, and climb ladders. 
• Work is performed in a warehouse environment with seasonal temperature variation. 

BENEFITS

• Medical, Dental, Vision, 401K with company match, and other voluntary benefits offered

EEO STATEMENT

We are an Equal Opportunity Employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status. We are committed to creating an inclusive environment where everyone feels respected and empowered to contribute their best work.