Nexus Family Healing - Austin Campus is now hiring for an energetic Milieu Lead!

Nexus Family Healing is a national nonprofit network of mental health agencies with over 50 years of restoring hope for thousands of children and families through outpatient/community mental health services, foster care, adoption, and residential treatment. 

At Nexus Family Healing, we embrace diversity, promote equity, and foster inclusion. 

As a national mental health organization, we serve a diverse group of youth and families, and we strive for our workforce to support and represent that diversity.

Schedule/Salary/Location:

• Ability to work days, evenings, and weekends
• Pay Range: $21.73 - $23.23
• Location: 1111 28th St NE, Austin, MN 55912

Nexus Family Healing Comprehensive Benefits Include: 

• Four weeks paid time off (PTO) in the first year of employment
• Multiple options for health insurance coverage
• No-cost life insurance
• Short/long-term disability insurance
• 401k match
• NEW – Talkspace Therapy Benefit for the whole family
• NEW – Hinge Health Benefit for the whole family
• NEW – Carrot Fertility Benefit
• Tuition assistance and training opportunities
• Advancement pathways and internal promotion
• And much more!

Position Summary:  In this role, you will be responsible for leading and ensuring that the daily programming of the milieu is carried out in a safe and productive manner by leading the shift, providing mentoring and coaching of team members, ensuring effective interventions are implemented and supported. 

Responsibilities:

• Serves as a mentor and role model for Youth Care Professionals by following trauma-informed practices.
• Ensures client safety and collaborates with co-workers to maintain an environment that is positive, respectful, clean and therapeutic.
• Regularly assists in training and development processes for new Youth Care Professionals.
• Leads the shift and ensures that all related daily shift activities occur as planned; coordinates daily decision-making and problem-solving as needed during the shift.
• Counted as part of the staff/client ratio and performs all duties of a Youth Care Professional.
• Leads and directs youth daily routine and coordinates changes and the deployment of staff in order to meet youth and milieu needs.
• Watches over the milieu culture and instills interventions for the establishment of a healthy, safe, and effective residential culture
• Assumes a leadership role among Youth Care Professionals to support trauma work in the milieu.
• Participates in the planning and implementation of trauma-informed, strengths-based treatment plans, restorative approaches and therapeutic services.
• Mentors and coaches other Youth Care Professionals on ways they can better respond to situations in alignment with the agency’s treatment philosophy and the individual guidance plan.
• Provides in the moment feedback in the milieu and intervene and/or redirect all Youth Care Professionals interactions that are not within the trauma response framework.
• Leads staff in ensuring compliance with all emotional and physical safety policies and procedures involving living areas, buildings, campus grounds, and while attending off-campus activities
• Coaches and mentors Youth Care Professionals to increase and enhance de-escalation skills and reduce the need for physical restraints.
• Takes an active role in establishing and maintaining a work environment consistent with the agency standards and organizational values; carries out the vision of the agency and program leadership in supporting staff and youth.
• Works effectively with client families and/or support networks to reinforce positive partnerships, engagement and involvement techniques.
• Remains cognizant of clients’ individual guidance plans and their individual needs while providing in the moment coaching and mentoring for optimal interactions and relationship building.
• Collaborates with the clinical team to address concerns, strengths and recommendations to the Individual and Family guidance plans.
• Ensures compliance with licensing, regulatory and accreditation bodies during scheduled shifts.
• Complies with all documentation and standards in a timely manner and ensures the completion of all documentation and shift duties are completed by the end of the shift.
• Conducts debriefing activities with Youth Care Professionals and youth regarding significant events in order to provide continuous quality improvement as needed.
• Provides ongoing encouragement and verbal recognition of Youth Care Professionals, while also providing feedback about Youth Care Professionals’ work performance on formal evaluations and for the purpose of employee development as necessary.

Direct Care Job Family Competencies:

• Teamwork: Working as a Productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics. 
• Stress Tolerance: Performing well when faced with pressure due to time frame, workload, adversity, disappointment, crisis intervention, or opposition.   
• Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people. 
• Quality Orientation: Setting High Standards regarding his/her work and working environment and acting accordingly; developing quality standards, continuously evaluating performance, products, and procedures; actively seeking ways to improve quality. 
• Empathy & Self-Awareness: Demonstrates self-awareness by acknowledging & understanding one’s own thoughts, feelings & emotions. Is attune to how each (thoughts, feelings & emotions) may impact one another, as we interact, communicate & engage with each other in our daily work or more emotion driven experiences & exchanges. 
• Fosters a Safe Space: Fosters a safe workplace or ‘safe space’ for Nexus youth, family, co-workers & employees to be vulnerable & share individual experiences in confidence, with acceptance & without consequence. 

  Required Qualifications:

• High School Diploma or equivalent
• Valid driver's license required. Maintains state regulating agency and company driving requirements
• Must be 21 years of age  
• Must successfully pass a DHS criminal background check
• Must have the ability to build strong relationships with diverse individuals or communities and understand their unique needs and challenges.
• Must be open to meeting the cultural needs of individuals or communities, considering factors such as language, traditions, and values.
• Successfully participate and complete Handle with Care training

Nice to Have:

• Associate Degree or Bachelor’s Degree in a social work, psychology or clinically related field preferred
• Previous residential and youth mental health experience strongly preferred

Physical Demands: 

• Must be able to assist in proper restraining of clients. 
• Must be able to lift up to 50 pounds unassisted and up to 100+ pounds with assistance. 
• Must be able to stand and walk for extended periods of time (2-4 hours).  
• Must be able to twist, bend and stretch in a manner conducive to the execution of daily activities within the residential program. 
• This role routinely uses standard office equipment such as desktop and/or laptop computers, photocopiers, and smartphones.   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.  

 At Nexus Family Healing, our voices and actions are focused on recognizing, affirming and respecting people of every race, ethnic background, socio-economic status, sexual orientation, gender expression and faith.

Our ICARE Values:

• Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches
• Compassion: Listening, honoring differences, and showing respect, kindness, empathy care, and concern
• Agility: Exhibiting flexibility and adapting quickly
• Responsiveness: Being quick, positive, and accurate
• Excellence: Demonstrating quality results that surpass ordinary standards

APPLY TODAY TO BE CONTACTED BY OUR RECRUITING TEAM! 

When you work at Nexus, you have the opportunity to change lives — including your own!