The Team Lead leads and manages a team of Support Associates. The Team Leader serves as a Subject Matter Expert (SME) in critical roles and frequently liaises with onsite Government Management. 

DUTIES/TASKS:

• Plan and follow established procedures and methods to meet changing processing requirements.
• Provide regular operational feedback, management meetings, status updates, attendance reporting, training records, and other production activity reporting.
• Plan, direct, and coordinate the daily activities of mail open, image capture (PRISM), image review, data entry, cashier services, and quality control.
• Notify the DPSM of any problems or issues with staff adherence to procedures, any internal controls violations.
• Monitor workload and make recommendations to the Government on how to divide work among support staff.
• Monitor contractor personnel performance and ensure that work is performed in accordance with performance standards, established procedures, and internal controls.
• Assist with prioritizing will calls, expedites, and routine work.
• Assist in training contract personnel in their duties and tasks, helping to constantly improve the training process/procedure.
• Make recommendations to the Government to improve processes and assist with problem solving and continuous improvement.
• Maintain flexibility to meet organizational production and service goals, as required by the workload, and per the direction of the Government.

The salary range for this position is $80,000 to $90,000 per year.

• Must be a U.S. Cizitien
• Bachelor’s Degree and three (3) years of experience or;
• Six (6) years of experience in managing teams in a business office environment with general office experience.
• Proficient in the Microsoft Suite of Office Products (i.e., Word, PowerPoint, Excel, SharePoint, and Outlook).
• Progressive supervisory experience shall be in a professional office environment managing a team of at least ten (10) FTE.
• Demonstrated ability to lead, manage, assign, delegate, prioritize, and organize workflow duties of a team.
• Required to have attended or attend an entry-level supervisory course within 6 months of the start date (at no cost to the government). 

QUALIFICATIONS:

• Excellent oral and written communication skills and provide outstanding customer service.
• Prioritizing the workload for small teams and possessing good organizational skills.
• Proficient ability to analyze, interpret, and apply regulatory material and internal controls.
• Thorough and conscientious attention to detail in all aspects of work performance. 
• Ability to use sound judgment to identify issues to generate and evaluate alternatives and to make recommendations.  
• Ability to influence change while adding value and sustaining a professional work environment.
• Ability to adjust workloads to ensure daily or weekly deliverables are consistently met.

Physical Demands:  

Work is performed in an office environment. Required to stand, walk and sit; talk or hear, both in person and by telephone. Required to use a computer throughout the work. 

We are an Equal Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.