Summary: Keeps official records and executes administrative policies determined by or in

conjunction with other officials by performing the following duties.

Essential Duties and Responsibilities - Other duties may be assigned.

• Screens incoming calls and correspondence and responds independently when possible.
• Arranges programs, events, or conferences by arranging for facilities and caterer, issuing information or invitations, coordinating speakers, and controlling event budget.
• Directs preparation and distribution of records such as student forms, meeting minutes, and
• faculty proposals.
• Assists faculty with advising, graduation checks, grading, and other duties as assigned.
• Oversees purchasing procedures within the college of business and prepares reports on outstanding expenses.
• Schedules and trains student workers to work the A/V equipment in Ayers Auditorium.
• Prepares newsletters and weekly bulletins to keep students informed about events, deadlines, and job opportunities.
• Arranges travel plans and itineraries, compiles documents for travel-related meetings.

Competencies

• To perform the job successfully, an individual should demonstrate the following competencies :
• Customer Service - Manages difficult customer situations; Responds promptly to customer needs;
• Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar;
• Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.;
• Completes tasks on time or notifies appropriate person with an alternate plan.

Education and/or Experience

• At least a sophomore by hours, with three or more semesters remaining. A student enrolled in the
• Dual BBA/MBA program is preferred. Must have good academic standing.
• Language Skills
• Ability to read, analyze, and interpret technical procedures. Ability to effectively present
• information and respond to questions from groups of managers, clients, customers, and the general public.
• Reasoning Ability
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

• To perform this job successfully, an individual should have a basic knowledge of Excel and be able to utilize google-based services such as Calendar, Forms, and Drive.

Physical Demands

• While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand and walk.

 Freed-Hardeman University is an academic community, associated with churches of Christ, which is dedicated to providing excellent undergraduate, graduate, and professional programs. The mission of Freed-Hardeman University is to help students develop their God-given talents for His glory by empowering them with an education that integrates Christian faith, scholarship, and service.