Role and Responsibilities

• Assists in managing the hiring and training of restaurant staff. 
• Works with Manager in managing callouts to ensure proper coverage. 
• Ensures customer satisfaction with all aspects of the restaurant and dining experience. 
• Handles customer complaints, resolving issues in a diplomatic and courteous manner. 
• Works with Manager to develop, train, and ensure a great place to work. 
• Works with Manager to conduct performance evaluations that are timely and constructive.
• Works with Manager to handle discipline and termination of employees in accordance with restaurant policy. 
• Review and manage communications in our Burgermaster Corporate communication tool.  
• Periodically assists with end of day financial reconciliation.  
• Oversee and conduct daily inspection of food preparation, ensuring compliance with health, safety, food handling, and hygiene standards. 
• Periodically evaluate and submit requests to the maintenance team for restaurant equipment repairs and maintenance 
• Performs other duties as assigned.

Required Knowledge, Skills, and Abilities 

• Strong supervisory and leadership skills. 
• Excellent interpersonal skills with a focus on customer service. 
• Excellent time management skills. 
• Excellent organizational skills and attention to detail. 
• Familiarity with food handling, safety, and other restaurant guidelines. 
• Proficient with Microsoft Office Suite or related software. 
• Strong oral and written communication, Spanish language a plus. 

Education and Experience

• High school diploma or equivalent preferred. 
• Previous restaurant experience required; management or supervisory experience preferred. 
• Successful completion of corporate training program required. 
• Food handler’s permit required within 7 days of hire.  
• ServeSafe certifications required within 1 year of hire to Shift Lead role   

Work Environment

• Ability to traverse all parts of the restaurant quickly. 
• Prolonged periods sitting at a desk and working on a computer. 
• Must be able to lift 50 pounds at times.
• Time divided between desk work, working in restaurant, and meetings. 
• Must be comfortable working long hours, including nights and weekends. 

Benefits - Based on eligibility

• Medical 
• Dental 
• Vision 
• Life 
• Vacation 
• Sick Pay 
• Paid meal while on shift 
• 401(k) 
• 401(k) employer match 

$30-$35 per hour