Welcome to your opportunity to change the world! If you have a servant’s heart and want to be part of something truly special, then Caritas Family Solutions needs you. We have been serving the people of Illinois since 1947 and have over 500 committed and mission-driven team members.  At Caritas, we do not hire people for jobs, we find new team members for rewarding and life-changing careers that make the world better. 

If you are kind, patient, and ready to make a difference, we would love to meet you!

Full-time employees are offered the competitive benefits outlined below:

• Generous Paid Time Off 
• Paid training
• Health Insurance 
• Dental and Vision
• Life insurance
• 403(b) with company contribution 5%
• Tuition reimbursement

We know great candidates bring a wide range of experience. If you believe you can be successful in this role, we encourage you to apply — even if you don’t meet every qualification listed. 

Job Title: Milieu Supervisor I

Department: Caritas Teen Pregnancy Treatment Center

Status: Full-Time, Nonexempt

Reports To: Program Director

Starting Compensation Pay: $55,000/annually

PURPOSE:  The Milieu Supervisor provides leadership and oversight within the Caritas Teen Pregnancy Treatment Center milieu to ensure trauma-informed mental health services are delivered effectively and consistently. This role supervises direct care staff, promotes resident safety, supports treatment goals, and collaborates with clinical and service coordination teams to help youth successfully transition to less restrictive environments.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain a regular physical presence within the milieu.
• Ensure the physical and emotional safety of residents, including mandated reporting responsibilities.
• Monitor direct care staff compliance with policies, procedures, schedules, and trauma-informed practices.
• Train, coach, and support staff in de-escalation and crisis intervention techniques.
• Model professionalism and trauma-informed care at all times.
• Participate in treatment planning and implementation discussions.
• Assign duties, monitor performance, and hold staff accountable for outcomes.
• Ensure compliance with agency, DCFS, Medicaid, and COA standards.
• Conduct and document regular employee supervision sessions.
• Participate in treatment team meetings and agency leadership meetings.
• Monitor staffing ratios and provide direct care coverage when necessary.
• Complete all required annual training requirements.
• Maintain certification as a TCI Trainer and provide training to staff.
• Additional duties as assigned.

Please note that the Responsibilities and Qualifications provide a general overview of the primary duties for this role and the basic qualifications. This is not intended to be a comprehensive list of all responsibilities, duties, and skills required. 

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION and/or EXPERIENCE REQUIRED/PREFERRED:

Degree/Field Required: High School Diploma or GED

Degree/Field Preferred: Bachelor's Degree in a Human Services-related field.

Additional Fields of Knowledge Important for the Role: 

• Administration and Management
• Customer and Personal Service
• Education, Training, and Instructional Design
• English Language, Grammar, and Professional Writing 
• Psychology and Behavioral Health
• Sociology, Group Dynamics, and Cultural Competency
• Trauma-Informed Care Principles and Practices

Experience Required:  Minimum five (5) years of experience working with youth with complex mental health needs, at-risk youth, or similar populations. Equivalent combinations of advanced education and relevant experience may be considered.

Experience Preferred:  Supervisory experience within a residential treatment or behavioral health setting.

Licenses/Certifications Required:  Must meet State of Illinois requirements for designation as a Mental Health Professional (MHP).

Licenses/Certifications Preferred:  Therapeutic Crisis Intervention (TCI) Trainer Certification.

SKILLS REQUIRED:

Manager-Specific: Demonstrated ability to supervise, coach, develop, and evaluate staff while effectively addressing concerns from clients, families, leadership, regulatory agencies, and community stakeholders.

Basic:  Strong communication, active listening, critical thinking, reading comprehension, writing, learning agility, and performance monitoring skills. Ability to effectively understand, interpret, and communicate information while supporting ongoing staff and youth development.

Social:  Ability to build relationships, provide instruction and coaching, promote teamwork, resolve conflict, influence positive behavior change, and maintain a strong service-oriented approach when working with youth, families, and colleagues.

Problem Solving/Decision-Making:  Ability to make sound decisions under pressure, assess risks, prioritize competing demands, solve complex problems, meet deadlines, and exercise appropriate judgment in situations impacting youth safety, staff performance, agency reputation, and program operations.

Proficient Computer Skills In: Microsoft Excel, Outlook, Word, Microsoft Teams, and office technology systems.

Expert Computer Skills In: N/A

Resource Management:  Ability to effectively manage personnel resources, staffing assignments, scheduling, employee development, accountability measures, and time management for self and others.

Technical: Knowledge of residential treatment operations, crisis intervention practices, documentation standards, Medicaid and licensing compliance requirements, employee supervision, and trauma-informed service delivery.

Trauma-Informed: Must display a willingness to adopt trauma-informed interventions, principles, and practices as well as a commitment to ongoing development of their capacity for application of trauma-informed care. Realizes the prevalence of trauma among persons served by Caritas and the general population. Recognizes how trauma affects everyone involved—including clients, their families, staff, and community—and impacts behaviors. Responds to trauma by actively implementing the guiding principles of trauma-informed care into daily practice. Resists re-traumatization of persons served and staff by creating safe, welcoming, and supportive environments.

VEHICLE RELATED REQUIREMENTS: 

Access to reliable transportation: Required.

Access to a reliable automobile: Required.

Proof of continued auto insurance: Required.

Valid driver’s license: Required.

Additional license requirements: N/A

DRUG-FREE WORK ENVIRONMENT:

Caritas Family Solutions is dedicated to maintaining a safe, healthy, and productive environment for our clients and employees. As part of this, a strict drug-free workplace policy is maintained.