JOB TITLE: Provisioning & Asset Management Specialist

JOB SUMMARY:

The Provisioning & Asset Management Specialist is responsible for the provisioning of network and voice equipment — including routers, switches, LTE gateways, voice gateways, and HPBX endpoints — and for the tracking, warehousing, and lifecycle management of that equipment through its full lifecycle. The role receives equipment and provisioning requests via ticketing system from Support, Order Admin, and Service Delivery Network Engineers, and executes those requests based on the specifications provided.

This position reports to the Supervisor, Warehouse Operations.

There are no direct reports to this position.

This position regularly supports: Support, Order Admin, and Service Delivery Network Engineering teams.

Work Arrangement: On-site.

Key Responsibilities

Provisioning

• Provision routers, switches, LTE gateways, voice gateways, and HPBX endpoints per specifications received via ticket from Support, Order Admin, and Service Delivery Network Engineering teams.
• Validate device configurations against ticket requirements prior to deployment or shipment.
• Maintain provisioning documentation and standard configuration templates.
• Escalate incomplete or ambiguous ticket requests back to the originating requester for clarification.

Asset Management

• Receive, inspect, and log incoming equipment shipments.
• Assign and track equipment by serial number/asset tag across inventory locations, customer accounts, and deployment status.
• Maintain accurate real-time inventory records across the equipment lifecycle — receiving, staging, deployment, return, and retirement.
• Perform periodic inventory audits and reconciliations.
• Prepare, package, and ship equipment to field locations or customers.
• Process returns and RMAs, including vendor coordination for defective equipment.
• Maintain organized, labeled warehouse and staging areas.

License Administration

• Track software, maintenance, and subscription renewals.
• Coordinate renewals with vendors and stakeholders.
• Maintain renewal calendars and records.

Ticket Workflow

• Receive provisioning and equipment requests via the ticketing system from Support, Order Admin, and Service Delivery Network Engineers.
• Prioritize and process tickets according to SLA/turnaround targets.
• Update ticket status and close out completed requests with confirmation details (serial numbers, configuration notes, ship tracking, etc.).

Service Delivery Metrics & KPIs

• Inventory Accuracy: 98%+
• Provisioning Accuracy: 98%+
• Shipping Accuracy: 99%+
• Ticket SLA Compliance: 95%+

JOB REQUIREMENTS

Required Qualifications:

• Highschool diploma or GED – required 
• 2+ years of experience in telecom, IT operations, provisioning, logistics, or inventory management. – required 
• Comfort working from a ticketing system and following documented configuration specs. – required 
• Strong organizational and documentation skills. – required 
• Forklift certification - required; must be obtained within 6 months of employment. 
• Working knowledge of routers, switches, LTE gateways, voice/SIP gateway devices, and HPBX endpoints. – highly preferred 

Core Competencies

• Agile – Embraces change; adaptable and flexible; sense of urgency;
• Innovative – Uses critical thinking; Creativity; Continuous learning; Challenges the status quo;
• Customer Focused – External/Internal; Creates the exceptional customer experience; demonstrates a sales and service mentality;
• Collaborative – Teamwork, Proactive knowledge sharing, Constructive Conflict;
• Accountable – See it, Own it, Solve it, Do it; Hold each other accountable.

Job Specific Competencies

• Deliver Results – Strategic planning and execution; Makes decisions in the best interest of the Company; Knows and responds to the business climate; Manages ambiguity
• Displays Leadership – Role Model; Communicates vision; possesses Emotional Maturity; Manages Risks; Resiliency; Business Acumen

Career Progression

Provisioning & Asset Management Specialist I

Performs equipment provisioning, inventory transactions, and shipping/receiving activities under established processes and documented specifications.

Provisioning & Asset Management Specialist II

Handles complex provisioning activities across router, switch, LTE, voice gateway, and HPBX endpoint deployments; owns inventory reconciliation, exception handling, and process improvement initiatives.

PHYSICAL DEMANDS

Standing, walking, bending, and reaching required for warehouse and staging activities. Ability to lift up to 50 pounds.

WORKING CONDITIONS

• This is a full-time, non-exempt on-site position based at Telesystem’s warehouse/operations facility.
• The Company is a drug-free workplace. All employees are required to adhere to the Company’s drug-free workplace programs and policies. Pre-employment testing is mandatory and subject to random testing throughout employment. 
• The duties assigned, the hours worked, and the status of this position is subject to change as the needs of the company changes.

USE OF COMPANY RESOURCES, EQUIPMENT AND CONFIDENTIAL INFORMATION

Company resources, equipment, and information are provided to employees to facilitate work. They may not be used for purposes other than work without proper authorization. Any unauthorized use of Company resources, equipment, or information is strictly prohibited. Any unauthorized use of customer data or any other company information gained via any company resource is a breach of confidentiality and is strictly prohibited. Any unauthorized use of company resources, equipment information, and/or breaches of confidentiality may be cause for termination of employment.

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.