Description
JOB TITLE: Housing and Resource Navigator
REPORTS TO: Shelter Manager
STATUS: Non-Exempt/Full-time
SUMMARY OF POSITION:
The Housing & Resource Navigator is responsible for conducting guest intakes, assessing needs, and connecting individuals to housing opportunities and community-based resources. This role serves as a key bridge between shelter services and external support systems, helping guests identify pathways toward stability and self-sufficiency.
Key Responsibilities:
Intake & Assessment
- Conduct initial intake interviews with new guests in a timely, respectful, and trauma-informed manner
- Gather and document relevant demographic, housing, and service information
- Assess immediate needs, risks, and eligibility for programs or services
- Maintain accurate and confidential client records
Housing Navigation
- Assist guests in identifying appropriate housing options
- Support guests with housing applications and documentation
- Coordinate with landlords and partner agencies
- Track housing placements and progress
Resource Coordination
- Connect guests to community resources
- Maintain knowledge of local services
- Advocate for guests navigating systems
Guest Support & Engagement
- Build professional relationships with guests
- Support goal-setting and follow-up
Collaboration & Documentation
- Work with staff to ensure coordinated care
- Maintain accurate documentation and participate in meetings
- Perform other duties as assigned
Requirements
SKILLS AND QUALIFICATIONS
Required
- High school diploma or equivalent
- Experience in human services or a related field
- Strong interpersonal and communication skills
- Ability to remain calm and professional in high-stress situations
- Basic computer and documentation skills
- Valid driver’s license required to assist in transporting guests.
Preferred
- Bachelor’s degree or equivalent experience
- Experience working in a shelter, residential program, or similar environment
- Training in de-escalation, crisis response, or trauma-informed care
WORKING CONDITIONS/PHYSICAL FACTORS:
- Fast-paced, dynamic shelter setting
- Frequent interaction with individuals experiencing homelessness or crisis
- Requires standing, walking, and active monitoring of the facility
- Able to lift up to 50 lbs.