24/7 Watchstander - AEGIS Fleet Readiness Support 

Port Hueneme, CA

Engineering Technician | Full- Time (Non-exempt)

Full-time position; 7 days on / 7 days off, 8-12hrs / day

Hours 6:00am-6:00pm or 6pm-6:00am

About Us:

JSL Technologies, Inc. (JSL) is a certified Small Disadvantaged Business (SDB) and Veteran-Owned government contractor delivering engineering, logistics, and program support services to the Department of Defense (DoD). Our team of more than 200 professionals is dedicated to providing practical, innovative, and cost-effective solutions that support critical missions.

Headquartered in Oxnard, California, JSL supports government customers across the nation. We foster a culture built on integrity, collaboration, and accountability, empowering our employees to perform at a high level and continuously improve the way we serve our customers.

At JSL, our people are the foundation of our success. We offer competitive compensation and a comprehensive benefits package that supports the well-being and professional growth of our team.

Job Description:

Key Responsibilities

• Fleet Support & Monitoring: Monitor incoming requests through chat, email, and phone; provide initial triage and coordinate technical assistance with SMEs and appropriate support teams.
• Incident Tracking: Create, update, and maintain support tickets in the Information Technology Service Management (ITSM) system, ensuring accurate documentation and timely follow-up.
• Watch Operations: Maintain continuous watch coverage, follow established Watch Orders and operating procedures, and conduct thorough shift turnovers to ensure operational continuity.
• Fleet Readiness Reporting: Review CASREPs, CASUPs, and related message traffic; update Fleet Readiness Status Charts and maintain accurate readiness records.
• Daily Reporting: Prepare and distribute required AEGISTT 24/7 and Ship Defense daily reports, ensuring accuracy and timely submission.
• Classified Documentation: Upload required reports to the classified AEGISTT Distance Support website and maintain documentation in accordance with established security procedures.
• Training & Qualification: Complete required training, support watchstander development as assigned, and achieve Training Qualification Standard (TQS) qualification within the required timeframe following SIPR access.

Minimum Qualifications:

• Must be legally authorized to work in the United States without the need of employer sponsorship now or at any time in the future.

• Ability to obtain and maintain a U.S. Security Clearance level Secret.

• Ability to obtain and maintain SIPR access and comply with all applicable classified system, releasability, disclosure, and security requirements.

• Technical school diploma, associate degree, equivalent military training, or relevant technical/watchstanding experience supporting Navy, combat systems, readiness, operations, or technical help desk environments.

• Ability to work on-site at a government facility on a 12-hour rotational shift schedule, including nights, weekends, holidays, and emergent coverage as required. Telework is not authorized for this position.

• Ability to provide timely, professional support over chat, email, and phone while documenting requests accurately in ITSM or other designated ticketing tools.

• Ability to read and follow Watch Orders, Temporary Watch Orders, Standard Operating Procedures, and direction from the 24/7 Team Lead or Readiness Response Operations Branch Manager.

• Strong attention to detail, written communication skills, and ability to maintain accurate shift turnover, ticketing, status reporting, and readiness documentation.

Preferred Qualifications:

• Prior U.S. Navy, combat systems, AEGIS, shipboard operations, fleet readiness, technical support, or watchstanding experience.

• Experience reviewing CASREPs, CASUPs, readiness status information, or operational message traffic.

• Experience coordinating technical assistance with SMEs, waterfront stakeholders, Fleet units, or program/engineering support teams.

• Experience using ITSM, ticketing systems, readiness databases, SharePoint/classified websites, or other operational support tools.

• Current or prior SIPR access and familiarity with classified reporting environments.

• Ability to become TQS qualified within three months of obtaining a SIPR account.

Security Clearance:

Applicants must have an active security clearance and/or the ability to obtain and maintain a US Government Security Clearance. Selected candidates will be subject to a government security investigation and must meet eligibility requirements to obtain a DoD Government-granted security clearance. Individuals will be subject to a background investigation to include but not limited to, criminal history, employment and education verification, drug testing, and creditworthiness.

EEO:

JSL Technologies, Inc. is an equal opportunity employer. We provide equal employment opportunities to all qualified applicants and employees without discrimination with regard to race, religion, creed, color, sex, sex stereotype, pregnancy, childbirth or related medical conditions, age, sexual orientation, gender, gender identification and expression, transgender status, transitioning employees, physical or mental disability, medical condition, genetic characteristics, genetic information, marital status, registered domestic partner status, status as military, or as a veteran or as a qualified disabled veteran, ancestry, citizenship, national origin.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Please contact HR@jsltechinc.com if you need accommodation for the application process.