JOB SUMMARY

The Accounting Clerk is responsible for guest services accounting functions; ensuring folio discrepancies, hotel charges, and other accounting functions of the guest experience are processed on a timely basis and in accordance with Avion Hospitality Standards. 

QUALIFICATION STANDARDS

Education & Experience:  

• High School diploma or equivalent required. 
• College course work in related field helpful. 
• Experience in a hotel or a related field preferred. 

Physical requirements:

• Sedentary work – Exerting up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. 

Mental requirements:

• Must be able to convey information and ideas clearly. 
• Must be able to evaluate and select among alternative courses of action quickly and accurately. 
• Must be able to multi task.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. 
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need. 
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. 
• Must be able to work with and understand financial information and data, and basic arithmetic functions. 
• Must routinely meet deadlines. 

DUTIES & FUNCTIONS

Essential:

• Approach all encounters with guests and employees in a friendly, service oriented manner.  
• Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. 
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
• Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations. 
• Ensure guest billing is processed and mailed in a timely fashion. 
• Communicate with guests via phone calls and emails to assist with accounting/billing tasks related to a guest's stay. 
• Analyze billing disputes for guests and clients, and communicate with property teams regarding findings. 
• Assist with Accounts Receivable administration. 
• Other duties as required.