Description
- Facilitate all aspects of the lease renewal process, including generating and reviewing Lease Expiration Reports, preparing renewal documentation, and coordinating renewal communication with residents.
- Meet with residents to discuss lease renewal options, answer questions via calls or emails, and provide clear information about renewal terms to support resident retention.
- Collaborate with asset managers on counteroffers and renewal negotiations to balance resident needs with company objectives.
- Draft renewal letters and related documents, ensuring accuracy and alignment with company policies.
- Assist in transitioning lease renewal processes to the Yardi software platform, including data entry, testing, and troubleshooting to ensure a smooth implementation.
- Provide professional, courteous service that enhances resident satisfaction, makes residents feel valued, and strengthens tenant relationships.
Requirements
- Preferred: at least one year of experience in a legal or administrative role within a corporate environment.
- Minimum of two years of experience handling lease renewals for rent-stabilized and rent-controlled apartments.
- Ability to work effectively as part of a team and contribute to a cooperative and collaborative work environment.
- Proficiency in Yardi.
- Strong verbal and written communication skills, with the ability to communicate effectively with diverse groups of customers and stakeholders.
Salary Description
50,000 to 70,000