Join our team as a BDC Representative!

Audi Nashua, part of the Lyon-Waugh Auto Group, is searching for a goal orientated professional to join our diverse team as Full-time BDC Representative. If you are someone who is friendly, enthusiastic and proactive, with a genuine passion for helping people and creating a positive experience for every customer—we can't wait to hear from you!

Schedule: Monday–Saturday, with one scheduled weekday off 
Performance Based Compensation consisting of base hourly rate & monthly bonus structure

• What You’ll Be Doing: 
•  Welcome clients in person at the desk or on the phone 
•  Assist clients with common questions and direct them to appropriate personnel
• Schedule and coordinate sales appointments, test drives, vehicle consultations, deliveries, and service appointments
• Respond to sales calls and digital inquiries promptly, professionally, and with a focus on creating the next step in the client journey
• Make outbound calls for appointment reminders, missed appointments declined services and upcoming maintenance 
•  Contact clients with open recalls, campaigns, special order parts 
• Proactively manage client portfolios to identify new sales opportunities, including current owners who may be ready to upgrade, replace, add a vehicle
• Utilize CRM and portfolio-management tools to identify clients with upcoming lease or finance maturities, ownership milestones, equity opportunities, and other relevant purchase triggers
• Partner with the sales team to develop opportunities from previous clients, unsold prospects, service clients, and other areas of the dealership client base
• Keeping daily reports organized and up to date 
• Following up with clients and internal team members
•  Other duties assigned by management team
  

What we can offer you:

• Comprehensive benefits package 
• 401(k) options with company match 
• PTO package that includes holidays, vacation, sick days, your birthday off, and a paid volunteer day 
• longevity bonuses and paid trips 
• Employee discounts on service, parts, and vehicle purchases 
• Opportunities for tickets to concerts and sporting events 
• Employee referral bonus 
• Smoke free campuses 

• Previous experience in automotive BDC preferred, but will train the right candidate
• Clear, professional communication skills—both verbal and written  
• Proficient with Microsoft Word, Outlook, and Excel  
• Strong attention to detail, with ability to manage multiple conversations and tasks simultaneously 
• Highly organized, self-motivated, and dependable 
• Familiarity with a multi-line phone system  
• Confident phone presence with a friendly, helpful tone, along with a positive
• Ability to work independently as well as part of a team