Description
The position of an Executive Casino Host will have a passion for providing exceptional customer service and the ability to build long-lasting relationships with high-value guests. As an Executive Casino Host, you will be responsible for ensuring the ultimate VIP experience for our guests for Wendover Properties.
Team Members Will Enjoy:
• Paid Time Off
• Flexible schedules
• Medical, Vision, and Dental insurance
• Short-Term/Long-term Disability Insurance
• Education Reimbursement up to $5,250 annually
• 401k plan
• Employee meal discount program
• And more!
Responsibilities:
- Build strong relationships with high-value casino guests and provide personalized attention to their needs
- Plan and organize special events and promotions for guests
- Coordinate with other departments to ensure the smooth operation of casino services
- Monitor guest activity to identify opportunities to increase revenue and improve guest satisfaction
- Resolve guest complaints and issues in a timely and professional manner
- Ensure compliance with all casino regulations and policies
- Maintain accurate records of guest activity and provide regular reports to management
- Establish goals and objectives for daily phone calls, letters, emails, etc., for the Casino Host Program regarding current, inactive and prospective high-end players.
- Proven ability to resolve guest disputes in an effort to restore confidence in the Casino Resort and the service we provide.
- Work collectively with all departments involved in planning and executing player events both on-site and off-site, tournaments for Table Games & Slots, VIP dinners on property and off-site, and themed events that are hosted throughout the year.
- Identify non-carded slot & table games players that are higher worth and solicit them to sign up for the players club.
- Develop host relationships with existing VIP players.
- Must be proficient in developing annual budgets as well as quarterly goals for the Casino Host Program with a proven track record of controlling labor costs and expenses.
- Collaborates with Executive Management to ensure proper yielding of the hotel rooms to maximize gaming revenue.
- Work closely with marketing to help develop, execute, and evaluate marketing efforts.
- Must have the ability to read, analyze and interpret financial reports provided by the Accounting Department.
- Ability to effectively communicate in one-on-one, small groups and large groups.
- Ability to present information to the Executive Team and public groups.
- Ability to maintain confidentiality of sensitive information.
- Responsible for identifying new/untapped business opportunities.
- Assist the Director of Cage Operations in collection of bad debt or outstanding credit payments owed by guests that are assigned to the Casino Host.
- Performs related and/or other duties as required.
Requirements
- Be 21 years of age and High School graduate or GED
- Minimum of 3 years of experience in a similar role within the casino industry
- Excellent communication and interpersonal skills
- Ability to work flexible hours, including nights, weekends, and holidays
- Strong organizational and time-management skills
- Knowledge of casino operations and regulations .Ability to work well in a fast-paced environment
- High school diploma or equivalent; college degree preferred
WORKING CONDITIONS: This position typically works variety of shifts, including weekend and holidays. Will require standing, walking and at a occasionally sitting desk, throughout entire shift.