Description
Job Purpose: The Help Desk Technician is responsible for supporting the internal employee base with technology needs.
Help Desk Technician Duties:
- Providing excellent customer service to all Henssler employees
- Troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
- Installing software, patches, updates to desktops and laptops
- Trouble shooting basic network, software and printing problems in a corporate domain-based business environment
- Providing second level support on a variety of PC applications software and hardware, which typically include: Microsoft Office Products, Outlook, Internet Explorer, Office 365, CRM, and printers
Requirements
Required Skills/Qualifications:
- 2-5 years of related experience supporting Windows operating systems on Desktop/Laptop
- 2-5 years of experience in a desktop support role
- Skills and experience with the use of technology in a business environment, including desktop support, data communications/networks and application environments (Domain, workgroup and desktop)
- Must enjoy solving a wide variety of problems on a continual basis
- Ability to ascertain the criticality of incoming requests
- Ability to translate technical terms into non-technical language
- Understanding of computer terms and acronyms; ability to learn processes and procedures
- Bachelor’s Degree or related experience