Operations Coordinator Reports to: Director of Finance 

Incumbent: Vacant 

Division: Finance, Human Resources & Operations 

Status: Full Time 

FLSA Classification: Non-Exempt 

Latest Revision Date: September 26, 2026

The Operations Coordinator will process incoming donations and fulfillment of products across all brands. 

SUPERVISORY RESPONSIBILITIES 

• None

 DUTIES/RESPONSIBILITIES 

•  Process and record incoming daily donations (check, cash, ach, credit, stock) into the donation platform. 
•  Ensure accuracy of donor database and agreement with connected applications. 
•  Assists with management of ongoing donor acknowledgements, thank you letters, and year-end receipts. 
•  Manages the shipment of all product orders from third party logistics partner. 
•  Coordinates shipping of new products from printer to third party logistics partner with Marketing Department. 
•  Process requests for physical products by entering into fulfillment systems or shipping directly from office inventory stock. 
•  Collaborates and communicates with internal staff, customer service representatives, service providers, and others involved in  the shipment and receipt of products. 
•  Assist with management of physical inventory (e.g., kitting, de-kitting, disposal). 
•  Assist with customer service calls and email responses when Senior Customer Service Advocate is out of the office. 
•  Issue invoices for bulk book orders and advertising sales 
•  Manage and execute projects and tasks within the Finance, Human Resources and Operations division as assigned by the CFO or Director of Finance. 
• All other duties as assigned. 

REQUIRED SKILLS/ABILITIES 

• Excellent verbal and written communication, organization, detail orientation, and problem-solving skills. 
• Proficient with Google Suite and Microsoft Office Suite specifically Excel. 
• Excellent time management skills with a proven ability to meet deadlines. 
• Work well with others and quickly learn new software tools such as AI, donor, website, social, and email applications. 
• Must live in the Dallas Metroplex area. 

EDUCATION 

• No specific degree requirements.