Role:

The Mortgage Loan Processor/Closer is responsible for building relationships by processing and closing secondary market, portfolio and home equity mortgages and managing the production pipeline to meet closing deadlines.

Essential Functions & Responsibilities:

• Responsible for complying with all laws, statutes, rules and regulations which govern the credit union, including but not limited to all components of the Bank Secrecy Act.
• Represent the Credit Union in a courteous professional manner, while providing prompt, efficient and accurate service.
• Provide member service in person, electronically and by telephone, general and specific service-related information concerning mortgage and Credit Union services.
• Respond to member requests, problems and complaints in a timely manner. Direct them, as necessary, to the proper person for specific information and assistance.
• Responsible for mortgage lending functions to include:
• Reviews mortgage loan applications to verify data is complete and correct
• Complete applications and gather supporting documents when necessary
• Determine if compliance, standards and loan requirements are met
• Verify debt, income, ratios, assets and length of employment
• Collect appraisal fee, credit report fee, any other fees
• Order payoffs, flood certifications, appraisals, insurance coverage, etc.
• Submit loans to Underwriting and clear conditions
• Maintain orderly and accurate files with attention to compliance standards
• Proactively communicate with Member, MLO, Attorney and other parties
• Review and approve CD, Title Work, etc.
• Coordinate closings with attorney/title company and member
• Guarantee on time closings by completing all required pre-closing steps
• Produce closing packages
• Disburse loans and order wires
• Process sales/assignments to Investors
• Complete reporting and tracking
• Maintain and service the existing mortgage loan portfolio
• Act in accordance with all Credit Union guidelines
• Answer general questions related to mortgages and other Credit Union services.
• Keep abreast of changes in mortgage lending.
• Assist with various projects and assignments including updating policies and procedures.
• Actively participate in meetings to discuss changes, areas in need of improvement and complete training while providing respectful feedback.
• Perform other duties as assigned by Credit Union management.

Knowledge and Skills:

Experience

Two years to five years of similar or related experience.

Education

A high school education or GED.