Job Title: Manager, PACS

Job Description

Founded in 1991, IBJI is the largest orthopedic group practice in Illinois. With more than 150 physicians in every orthopedic specialty, IBJI offers care for adults and children from some of the most accomplished and respected orthopedists in the country. Serving northern Illinois and northwest Indiana with over 100 locations, IBJI makes it easy to access care. Our headquarters is in Park Ridge, Illinois, a northwest suburb of Chicago. 

Our clinical services include advanced MRI imaging, pain management, non-surgical and surgical treatment plans, rheumatology, physical therapy, occupational therapy, wellness, and sports training. Ortho Access walk-in clinics provide same day care for orthopedic injuries. Comprehensive care offered all in one place enables physicians, therapists and staff to work closely together, so that patients and families achieve better outcomes. Collaborative care is also more efficient. In many cases, IBJI services are substantially less expensive than those provided by large healthcare systems and emergency rooms.

Summary

The PACS Manager is responsible for the administration, support, optimization, and operational oversight of the organization’s Picture Archiving and Communication System (PACS) environment and associated imaging technologies. This role oversees imaging workflows, integrations, data accessibility, and system reliability to support clinical operations and patient care.

The PACS Manager leads a team responsible for PACS administration, imaging application support, integrations, and MyChart imaging access while serving as a key liaison between ITS, clinical departments, imaging vendors, and operational stakeholders.

This role combines technical expertise, operational leadership, vendor coordination, and workflow optimization to ensure imaging systems remain reliable, secure, and aligned with organizational and clinical needs.

Responsibilities 

PACS Administration & Operations

• Oversee the daily operation, support, and optimization of PACS systems and imaging platforms
• Ensure system availability, performance, reliability, and operational continuity
• Manage imaging archives, storage workflows, retention standards, and data accessibility
• Coordinate upgrades, maintenance activities, and lifecycle planning for imaging systems

Imaging Integrations & Clinical Workflow Support

• Manage integrations between PACS, imaging modalities, EHR systems, and associated clinical applications
• Oversee MyChart imaging access and related patient-facing integrations
• Partner with clinical departments to improve imaging workflows and operational efficiency
• Troubleshoot and resolve complex integration and imaging workflow issues

Team Leadership & Development

• Lead, mentor, and support PACS staff and imaging support personnel
• Establish operational priorities, support standards, and escalation procedures
• Foster a collaborative and service-oriented team culture
• Ensure staff maintain technical competency and workflow knowledge

Vendor & Stakeholder Coordination

• Serve as the primary liaison with imaging vendors, integration partners, and support providers
• Coordinate issue resolution, upgrades, maintenance windows, and system improvements
• Partner with clinical leadership, Infrastructure, Security, and Service Operations teams on imaging initiatives

Compliance, Security & Data Integrity

• Ensure imaging systems and workflows align with organizational security and compliance requirements
• Support HIPAA compliance and patient data protection standards
• Maintain integrity, availability, and confidentiality of imaging data

Project & Continuous Improvement

• Participate in imaging-related projects, system enhancements, and technology initiatives
• Identify opportunities for operational improvements and workflow optimization
• Support strategic planning and future-state imaging initiatives
• Maintain a clean and safe work environment
• Other duties as assigned

Requirements

Education

• Bachelor’s degree preferred but not required

Certifications/Licensure

• Not applicable

Experience

• 5+ years of PACS administration or imaging systems experience
• Experience supporting PACS integrations, imaging workflows, and clinical systems
• Strong understanding of healthcare imaging operations and associated technologies
• Experience leading teams or technical operational functions

Technical Skills

• Experience with MyChart imaging integrations
• Familiarity with healthcare compliance and regulatory requirements
• Experience working with radiology, cardiology, or enterprise imaging platforms

Soft Skills

• Strong operational and technical problem-solving skills
• Effective communicator with clinical and technical stakeholders
• Organized and detail-oriented in high-availability environments
• Collaborative and customer-focused leadership style 

Physical Requirements

• Stand or sit for extended periods of time

This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/ working conditions may change as needs evolve.

Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week): medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off.

Illinois Bone and Joint Institute, LLC is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, age, sex, national origin, disability status, military or veteran status, sexual orientation, gender identity and expression, or any other characteristic protected by federal, state or local laws. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment.