The purpose of this classification is to perform technical and administrative support work functions associated with building, setting up, installing, and maintaining computer and network systems, providing technical support and service to end users, and ensuring reliable network performance to support company operating goals.

ESSENTIAL FUNCTIONS

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Answers incoming Help Desk support calls; assists store personnel having difficulty using or inquiring how to use the Farmers Home Furniture Point of Sale computer systems and related hardware; logs all incoming Help Desk calls into system.
• Provides network support, education, training, and information to users regarding use of network and network functions, failure of and resetting equipment, computer operations, procedures, and other related issues and concerns.
• Talks to user to learn procedures followed and source of error; keys each problem/incident into the Help Desk program for tracking purposes; alerts supervisor of common/recurring problems.
• Configures, installs and repairs computer network systems, hardware equipment, and peripheral devices including servers, personal computers, monitors, printers, disks, bridges, routers, keyboards, modems, and scanners; tests and evaluates new hardware.
• Installs new software programs; upgrades existing programs; repairs software problems.
• Identifies, researches, and resolves network problems; consults with co-workers and utilizes user and technical manuals, manufacturers' service bulletins, and Internet resources to assist with troubleshooting, diagnosing, installation and servicing equipment and systems.
• Completes diagnostic procedures to detect technical problems and to ensure efficient operations; facilitates repair of failed network system; establishes printing capabilities, network communications, and remote access capabilities.
• Monitors working condition of company computer equipment; visits store locations to perform routine service, preventive maintenance, and installations and/or to troubleshoot equipment/network failures; coordinates travel plans to company store facilities with store personnel and/or managers.
• Receives computer-related materials and equipment; tests computer equipment returned from outside repair vendor or from company stores for operational performance; packs and ships replacement supplies and computer equipment to company stores.
• Maintains documentation of system activities, operations, modifications, maintenance, and other activities following prescribed methods and procedures; distributes documentation or maintains records as appropriate.
• Maintains inventory of departmental supplies; peruses catalogs, researches prices, determines availability, and obtains price quotes for supplies and equipment; initiates orders for computer parts, new materials or replacement supplies.
• Completes required forms to order goods, request vendor services, transfer inventory assets, and track expenses.
• Prepares and/or receives various forms, reports, correspondence, purchase requests, drawings, registration forms, or other documents; reviews, completes, processes, forwards, maintains, and/or takes other action as appropriate.
• Maintains a working knowledge of a variety of operating systems and software programs to operate and network computers in an efficient and effective manner; attends workshops and training sessions as appropriate.
• Maintains an awareness of new products, trends, and advances in the profession; reads professional literature and trade publications.
• Operates a computer terminal, printer, calculator, copy and facsimile machines, telephone, radio, or other equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software.
• Upholds and promotes our H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring that excellence is a habit personally and for those entrusted to them to lead.

ADDITIONAL FUNCTIONS

• Sets up and assists with daily and weekly data back-up processes for Farmers Home Furniture Point of Sale systems.
• Previews and evaluates proposed hardware and/or software; makes recommendations for acquisition.
• Maintains, cleans, and organizes workstation and stockroom areas.
• May operate a motor vehicle to pick up parts and equipment and/or to perform other work duties as required.
• Substitutes for co-workers in temporary absence of same.
• Performs other related duties as required.

MINIMUM QUALIFICATIONS

High school diploma or GED plus appropriate required certification; one (1) year of experience in installation and maintenance of computer and network systems, network applications, hardware and software support services, or administrative support; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid Georgia driver’s license or for applicable state in which employee resides.

PERFORMANCE APTITUDES

Data Utilization: Requires the ability to calculate and/or tabulate data. Includes performing subsequent actions in relation to these computational operations. 

Human Interaction: Requires the ability to exchange information for the purpose of clarifying details within well established policies, procedures and standards.

Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to program and/or systemize complex equipment, machinery, and/or electronics systems, where the finished product exhibits proper functioning according to work orders and/or specifications.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.

Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.

Functional Reasoning: Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.

Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving a variety of generally pre-defined duties which are often characterized by frequent change.

Farmers Furniture is an Equal Opportunity Employer. The Company is committed to maintaining an environment free of harassment and discrimination.

ADA COMPLIANCE

Physical Ability: Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling and prolonged standing in sedentary to light work which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).

Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, odor, depth, and visual cues or signals. Some tasks require the ability to communicate orally.

Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.

Farmers Furniture is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Farmers Furniture will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.