Benefits

Medical

Dental

Vision

401K matching

PTO

Holidays

Company Summary

Accord Federal Services, LLC is a veteran owned government contracting firm located in Knoxville, TN. Our core area of business is facility management and maintenance of federal government properties. We have been in operation for over thirteen years and have existing contracts at locations across the country.

Position Summary

This is a hands-on supervisory position responsible for directing custodial operations, assigning and inspecting work, maintaining cleanliness and sanitation standards, supervising personnel, managing supplies and equipment, coordinating grounds support, and maintaining required documentation under a federal facilities contract. The successful candidate will be able to understand contract requirements and translate them into clear daily, weekly, periodic, and project-work assignments while maintaining a professional environment appropriate for an occupied federal courthouse and post office.

Key Responsibilities

• Read, understand, implement, and comply with applicable contract custodial requirements, cleaning schedules, quality standards, security procedures, safety requirements, and Government instructions.
• Plan, assign, coordinate, inspect, and document custodial work, including:

1. General cleaning and sanitation
2. Restroom cleaning and servicing
3. Trash and recycling removal
4. Restocking of supplies
5. Floor care
6. Public-area cleaning
7. Courtroom and office cleaning
8. Entrance and exterior-area care
9. Periodic and project cleaning

• Supervise one full-time Custodian and one part-time Custodian/Grounds employee under the Government's baseline staffing model.
• Coordinate employee absences, leave, relief coverage, and workload priorities with the Project Manager.
• Train employees on approved cleaning methods, materials, tools, equipment, chemical dilution and use, Safety Data Sheets (SDS), PPE, bloodborne-pathogen precautions, hazard communication, and site-specific procedures.
• Inspect completed work and occupied areas, identify deficiencies, direct corrective action, document findings, and verify that deficiencies have been properly corrected.
• Maintain custodial schedules, inspection records, attendance records, training records, supply usage, chemical inventories, equipment condition records, recycling and waste documentation, pest-control observations, and other required records.
• Maintain adequate inventories of environmentally preferable cleaning products, paper products, liners, soaps, tools, and equipment while minimizing waste and preventing stockouts.
• Ensure cleaning chemicals are properly labeled, stored, mixed, used, and disposed of in accordance with manufacturer instructions, safety requirements, and contract requirements.
• Coordinate custodial operations around court proceedings, tenant schedules, public traffic, security restrictions, postal activities, and special events to minimize disruption.
• Identify and report maintenance, pest, plumbing, lighting, safety, security, and building-condition deficiencies observed during custodial inspections.
• Coordinate early-morning grounds activities performed by the part-time Custodian/Grounds employee and verify that entrances, sidewalks, walkways, and public approaches are clean and presentable.
• Enforce professional appearance, identification, conduct, attendance, and security requirements for assigned personnel.
• Participate in Government inspections, AFS quality-control inspections, safety meetings, training, transition activities, and emergency or special-cleaning response as required.
• Perform custodial duties as necessary to maintain service continuity, address staffing shortages, or respond to urgent conditions.

Required Qualifications

• Experience as a Custodial Supervisor, Lead Custodian, or substantially equivalent supervisory/lead custodial role.
• Knowledge of commercial or institutional custodial methods, materials, chemicals, tools, and equipment, including floor-care equipment and procedures.
• Ability to assign, supervise, inspect, and evaluate custodial work; train employees; maintain records; and address performance deficiencies.
• Ability to read and understand contract requirements, cleaning schedules, product labels, Safety Data Sheets, equipment instructions, safety procedures, and written Government direction.
• Knowledge of occupational hazards and safety precautions applicable to custodial operations, including chemical handling, bloodborne pathogens, slips/trips/falls, PPE, and powered cleaning equipment.
• Ability to complete required custodial supervisory training and obtain the Advanced Custodial Technician Certification within 90 days after contract start, if not already certified.
• Strong written and verbal communication skills sufficient to supervise employees, communicate with the Project Manager and Government personnel, and complete required reports and records.
• Ability to obtain and maintain required Government suitability approval, Personal Identity Verification (PIV) credentials, building access, and any required background investigation.
• Ability to work the required on-site schedule and adjust working hours when necessary for periodic work, special events, emergencies, or uninterrupted courthouse operations.
• Ability to perform the essential functions of the position, with or without reasonable accommodation, including regular standing and walking; bending, reaching, stooping, and stair use; operation of commercial cleaning equipment; and handling supplies and waste in occupied interior and exterior areas.

Required Post-Start Training

• CMI Custodial Supervisor Training / Advanced Custodial Technician Certification within 90 days after contract start, unless already completed and accepted.
• Asbestos Awareness Training within 60 calendar days after beginning work on the contract.
• Lead Awareness Training within the contract-required timeframe.
• NCMMS or other Government system training during transition and within 30 calendar days when the position is assigned applicable system responsibilities.
• AFS and site-specific orientation covering safety, security, emergency procedures, quality control, hazard communication, bloodborne pathogens, PPE, environmentally preferable products, recycling/waste procedures, and contract requirements.

Preferred Qualifications

• Three or more years of custodial supervisory experience in an occupied courthouse, federal building, post office, healthcare facility, educational institution, institutional facility, or other high-traffic commercial environment.
• Current CMI Custodial Supervisor, Advanced Custodial Technician, OSHA 10/30, bloodborne-pathogen, floor-care, or comparable custodial/safety certification.
• Experience supervising union employees and working under a collective bargaining agreement.
• Experience with green-cleaning programs and environmentally preferable products.
• Experience with recycling and solid-waste reporting.
• Experience with pest-observation reporting and contractor quality-control inspections.
• Basic computer skills, including email, electronic timekeeping, spreadsheets, work orders, and inspection/reporting systems.

EQUAL EMPLOYMENT OPPORTUNITY

Accord Federal Services, LLC is an equal opportunity employer. Employment decisions are based on business needs, job requirements, and individual qualifications without regard to any legally protected status.