The Server is responsible for providing excellent customer service by taking orders, serving food and beverages, and ensuring guests have a positive dining experience. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment while maintaining professionalism and a friendly demeanor.

Job Responsibilities           

• Greet guests promptly and courteously, providing menus and explaining specials or promotions.
• Take food and beverage orders accurately and efficiently.
• Enter orders into the POS system and relay to kitchen/bar staff as needed.
• Deliver food and beverages in a timely manner, ensuring accuracy and presentation standards.
• Check on guests regularly to ensure satisfaction and address any concerns.
• Maintain a clean, organized, and safe dining area, including resetting tables for the next guests.
• Process guest payments, including cash and credit card transactions, accurately.
• Participate in continuous Food & Beverage trainings.

Customer Service

• Monitor guest consumption and behavior to ensure responsible alcohol service
• Work collaboratively with servers, kitchen staff, and other team members to ensure smooth service.
• Handle cash, credit card, and other payment transactions accurately.
• Listen to customer preferences and make recommendations when asked.
• Ability to handle complaints calmly and respectfully, aiming to resolve issues.
• Balance out bar charge at end of night.
• Create a friendly, inclusive environment.                            

Other Responsibilities                                

• Model our values.
• Uphold food safety, sanitation, and alcohol service regulations.
• Collaborate with team members and assist as needed to ensure smooth service.
• Provide exceptional hospitality by anticipating guest needs and creating a welcoming atmosphere.
• Other duties as assigned by supervisor.

Experience

• Previous serving or hospitality experience preferred but not required.

Physical requirements

• Ability to stand and walk for extended periods.
• Ability to lift up to 25 pounds.
• Comfortable carrying trays of food and beverages.

Mental requirements

• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic math skills for handling payments.
• Strong attention to detail and commitment to guest satisfaction.

Other qualifications

• Flexibility to work evenings, weekends, and holidays as needed.