Under the guidance of the IT Manager, the Systems Administrator II will maintain, upgrade and provide support for company software, hardware, and networks over Nielsen-Kellerman’s multiple locations serving 150+ employees. The Systems Administrator II must be able to diagnose and resolve advanced IT-related problems quickly and be available to respond to escalated help desk requests during company hours, with some flexibility to work outside of normal business operating hours. The Systems Administrator II should be able to communicate technical concerns and solutions to many different people with varying degrees of technical knowledge as well as work with individuals in all departments to assist with technological needs for growth and process improvement. The Systems Administrator II is also responsible for assisting in the maintenance of NK’s system infrastructure, including managing/monitoring firewalls, testing computer equipment, database and system backups, installing and updating security software, installing and rebuilding existing servers as well as other processes. This is at-will employment. 

Essential Functions / Responsibilities 

• Provide tier II support for all company laptops, desktops, and mobile devices (majority Windows, some iOS, Mac, and Android). 
• Take lead in the rapid & growing deployment, training, and usage of AI tools for business growth. 
• Take the lead on data analytics and reporting by utilizing SQL, Power BI, and other tools. 
• Provide additional guidance and training/mentoring of Tier I support personnel. 
• Provide server level / Domain level support. 
• Provide application support for Microsoft 365 & Azure cloud applications, Sage ERP 100 software, SQL databases, MS Office Suite and other corporate applications. 
• Provide advanced technical support for both hardware and software issues that may arise. 
• Monitor critical systems daily and respond quickly to any security breaches or usability concerns. 
• Assist in managing Cybersecurity systems and 3rd Party MDR. 
• Assist in the development and implementation of cybersecurity & technical process training for all employees. 
• Assist in managing inventory of hardware and software assets. 
• Monitor backup systems and verify that backups have been completed. 
• Self-initiate IT projects that will improve productivity of the company. 

Personal Qualities for Success in this Job 

• Priority for success in this job will be a willingness and ability to learn new things. We expect the successful candidate to take the initiative, ask questions, research independently, and retain new information. 
• The ability to work independently is necessary, combined with the good judgement to know when to stop and ask questions.  
• Working collaboratively, empathetically and well with others is a critical part of this job. 
• This position requires excellent organizational, time-management and prioritization abilities. 
• Proactive in finding ways to improve our infrastructure and other technical processes. 

Competencies 

• Solid understanding of relational and NoSQL database systems, and the ability to generate queries and reports on data retrieved from these and other sources. 
• Practical knowledge of AI tools such as Claude and MCPs. 
• Experience in integrating multiples systems together to seamlessly move data throughout the company 
• Working knowledge of networking protocols and be able to manage and configure Fortinet routers and similar switches. 
• Knowledge of managing an Active Directory Domain utilizing Windows Servers. 
• Familiarity with Windows and Mac operating systems. 
• Knowledge of virtual and cloud computing, VMware, Hyper-V, Azure and AWS. 
• Ability to research, plan, and execute projects on time. 
• Desire to proactively learn new technologies that will enhance the productivity of the company. 

Education and Experience 

• Minimum 5 years of experience in a technical support or systems maintenance role. 
• Bachelor’s degree or Associate’s degree and/or equivalent experience preferred. 
• Relevant technical certifications a plus. 

Supervisory Responsibility 

This position has no direct supervisory responsibilities. 

Work Environment and Physical Demands 

Climate-controlled indoor manufacturing plant and offices. Will occasionally be required to stoop, kneel, crouch or crawl, climb or balance. Must be able to lift and/or move up to 40 pounds.  

Hours of Work 

This position supports the day-to-day business operations of NK and is expected to be readily available to communicate and perform job duties during NK’s normal business hours with flexible scheduling available. On occasion, work is to be completed outside of normal business operating hours to address emergencies and/or special projects. 

Training 

Most training is on-the-job, additional formal training as appropriate. 

Travel / Work location 

Some business travel will be necessary. 95% in NK’s plant in Boothwyn, PA. Reliable transportation required. 

Pay Rate 

This is a salaried position. Pay rate commensurate with qualifications and experience as well as company size. Annual bonus based on company and individual performance ranges on average of 2 to 4% of compensation.? 

Benefits 

• Fully paid employee benefits include medical, dental, vision, disability and life insurance?? 
• Voluntary benefits include family medical, life insurance, critical care insurance, FSA dependent care and pet insurance? 
• HSA with employer contribution? 
• 401k with employer match to 5%? 
• 9 paid holidays, one floating holiday and open PTO? 
• All benefits are subject to a benefit waiting period of approximately 90 days  

Work Authorization/Security Clearance 

Must be eligible to work in the US without sponsorship. Security clearance is not required. 

Equal Opportunity Employer 

NK is an equal opportunity employer. NK conducts all employment-related activities in full compliance with all applicable Federal and State laws and without regard to an individual’s age, color, gender, disability, marital status, national origin, citizenship, race, religion, sexual orientation, veteran status or other legally protected category. No person will be discriminated against in hiring or in any other aspect of their employment including training, transfer, promotion, compensation, benefits and all other aspects of employment. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this position. 

About NK 

Nielsen-Kellerman is the parent company for eight brands focused on helping people succeed in their profession or passion by providing mission-critical measurements, information, insight and guidance whenever and wherever needed. Ambient Weather, Kestrel Weather, KestrelMet, RainWise, Kestrel Ballistics, MagnetoSpeed, Blue Ocean Megaphones and NK Sports are each recognized as the preeminent products for their applications from meteorology to military, firefighting to farming and rowing to research. Our products ARE us - we design them, build them, sell them, and passionately stand behind them.  

NK has been in business for over four decades and is still growing stronger. Working here offers excellent opportunities for personal and professional development as well as the fun and satisfaction of being part of a successful American business. NK is a Lean enterprise committed to American manufacturing and continuous improvement of our design, production, administrative and sales processes. 

NK's headquarters comprises three facilities located in Boothwyn, PA, about 30 minutes southwest of Philadelphia. Our Ambient Weather brand operates primarily from Chandler, AZ in the Phoenix suburbs. NK's work environment is informal and high-energy, and our employees' quality of life is important to us. NK has consistently been named a Philly Top Workplace 11, including in 2026.