POSITION SUMMARY:

Ambassador Craps Dealers are dedicated to providing outstanding service in order to create lasting and favorable memories. This position executes the company’s core service standards, brand attributes, and initiatives. Job functions include providing prompt, accurate, and courteous service while dealing with multiple games and providing all other supporting services. All duties are to be performed in accordance with department and property policies, practices, and procedures.

ESSENTIAL FUNCTIONS:

• Provide excellent service consistent with the property’s core service standards and brand attributes

• Greet and welcome guests, establish rapport, and provide excellent customer service by answering questions, resolving disputes, and adhering to guest requests

• Handle transactions for “buy-ins”, payoffs, and markers

• Deal multiple games

• Take losing bets and pay winning bets following the rules and procedures

• Maintain a professional, friendly, and courteous atmosphere that provides guests with an exceptional gaming experience and ensures efficient operations

• Provide a welcoming atmosphere by interacting, engaging, entertaining, and inspiring guest service and create positive, memorable, and efficient guest interactions

• Proactively greets guests within the gaming environment, identifying needs and fulfilling them appropriately

• Directs guests as appropriate to minimize wait times.

• Actively identifies, acknowledges, diagnoses, and resolves guest concerns following service recovery protocols

• Enthusiastically promotes features and benefits of Royal Rewards, venues, and outlets

• Maintains comprehensive and accurate knowledge of groups, events, amenities, outlets, and general information, and proactively resolves any guest issue that arises, including the coordination of departmental assistance when necessary

• Exceeds standards for personal appearance and grooming at all times

• Verifies fills and credits to the game

• Maintain general property knowledge

• Perform all duties while providing maximum game protection

• Notify supervisor/manager of any suspicious or unusual activity and/or transactions in a timely and responsible manner.

• Standing for long periods of time may be required

QUALIFICATIONS:

Required Qualifications:

• Must be 21 years of age or older

• With 6 months of experience and/or have completed Dealer School

• Adhere to appropriate gaming regulations, policies, and procedures

• Deal multiple games

• A highly motivated and energetic personality

• Can take initiative and exhibit flexibility

• Excellent customer service skills

• Have interpersonal skills to deal effectively with all business contacts

• Professional appearance and demeanor

• Work varied shifts, including weekends and holidays

• Able to effectively communicate in English, in both written and oral forms

• Must have or be able to obtain a Gaming Registration

• Ability to pass an audition and interview

• Professional appearance and demeanor

• Willingness to learn how to deal with additional games

Preferred Qualifications:

• At least 1 year of experience as a Dealer

• High School diploma or equivalent

• Previous experience working in a similar gaming setting

Licenses & Certifications:

• Gaming Registration

WORK SCHEDULE/HOURS:

• Varies

PHYSICAL REQUIREMENTS:

• Must have the physical ability to access all areas of the facility; move, lift, carry, push, pull, and place objects; withstand prolonged standing, stretching, bending, kneeling, lifting, and carrying items weighing at least 50 lbs. without restriction.

• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

• Physical stamina and proper mental attitude to work under pressure; work indoors and outdoors, as well as being exposed to hot/cold surfaces, steam, and wet floors.

• Most work tasks are performed indoors; however, there are events where outdoor activities are required. Indoor temperatures are moderate and controlled by internal environmental systems.

• Must be able to work in a fast-paced, busy, and noisy environment.

DISCLAIMER:

This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may be modified at any time to meet business needs.

Plaza Hotel & Casino is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment. Employment decisions are made without regard to any characteristic protected by applicable federal, state, or local law.

In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Nothing in this job description creates a contract of employment, expressed or implied, or alters the at-will employment relationship.