This is a TIPPED Position

JOB OVERVIEW: IRD Room Service - TIPS PAID

Job Duties

• Deliver food and beverage orders promptly and accurately to guest rooms.
• Ensure all orders are presented in an appealing manner, adhering to hotel standards.
• Assist guests with menu selections, providing recommendations and answering questions about food items.
• Maintain cleanliness and organization of the room service area, including bussing tables after service.
• Handle guest inquiries and concerns with professionalism, ensuring guest satisfaction at all times.
• Adhere to food safety regulations and hotel policies regarding food handling and sanitation.
• Collaborate with kitchen staff to ensure timely preparation of orders and communicate any special requests or dietary restrictions from guests. 

• Previous experience in hospitality or food service is preferred, with a strong focus on customer service skills.
• Knowledge of basic math for handling transactions and processing payments accurately.
• Ability to work efficiently in a fast-paced environment while maintaining attention to detail.
• Strong communication skills, with the ability to engage positively with guests and team members alike.
• Familiarity with food safety practices within the food industry is highly desirable.
• A proactive approach to guest relations, demonstrating a willingness to help and ensure satisfaction. 

REQUIRED SKILLS AND ABILITIES:

• 2+ years of relevant experience in a hotel environment with independent restaurants
• Proven track record achieving business results across multiple businesses
• History of leading, motivating, and coaching teams to achieve objectives
• Previous experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate business partners, and leading cross-functional large-scale initiatives
• Excellent oral and written communication skills, including ability to communicate in English
• Excellent interpersonal skills with ability to advise effectively and tactfully, counsel, coach, resolve conflict, and negotiate within all levels of an organization
• Internal and external customer-focused with sound judgment, excellent financial and strategic skills, and restaurant profit and loss analysis experience
• "Win together" mentality
• Basic proficiency with Microsoft Office Product Suite, advanced proficiency preferred
• Role requires standing, bending, climbing stairs, and lifting and carrying 35 pounds
• Must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays
• Always maintain a professional appearance and manner
• Ability to be mobile for significant distances between and within buildings
• Ability to observe performance and detect signs of emergency situations and respond with proper action
• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player
• Working with Sales team/dept on providing all guest needs and service
• Ability to multi-task and delegate day-to-day operations and admin, special projects, & duties