Summary/Objective

With strong customer service and communications skills, this employee will effectively pre-collect for diagnostic procedures and self-pay patients. The employee will verify out-of-pocket expenses and contact the patient to obtain payment prior to service date.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Verify insurance eligibility and out-of-pocket expenses
• Process patient payments
• Post patient payments in appropriate EMR
• Report monthly volumes of collected payments
• Assist in process improvement with RCM team to streamline all collections-based processes
• Perform special assignments or other duties as assigned

Competencies

• Requires well developed organizational skills and basic office operations to assure appropriate documentation and follow-through to meet the patient and department needs.
• Demonstrates a patient-focused attitude.  
• Committed to providing excellent service to all patients, staff, and visitors.  
• Willingness to assist with genuine interest in the well-being of others.
• Must demonstrate ability to work in fast-paced, deadline-oriented environment where the ability to meet deadlines is a must with constant communication required.
• Demonstrates proficient computer skills including accurate data entry into Microsoft Excel, as well as documentation and communication through Microsoft Outlook.

Supervisory Responsibility

None

Work Environment

 This position is fully remote, but you must reside in one of the following states: Pennsylvania, Maryland, New Jersey, Delaware, Texas, Tennessee, West Virginia, Indiana, Georgia, Florida, Ohio. 

Physical Demands

The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Position Type/Expected Hours of Work

Full Time / Monday – Friday

Travel

None

Work Authorization/Security Clearance

Must be authorized to work in the US for any employer

AAP/EEO Statement 

US Digestive Health is an Equal Opportunity Employer. USDH does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

High School Diploma or GED equivalent

Minimum 3-5 years of experience in collection or customer service preferred but not required.