ABOUT METRC

Metrc is the most trusted and experienced provider of cannabis regulatory systems in the United States and is growing extremely rapidly to expand globally. We provide a solution that combines advanced software, radio-frequency identification (RFID) technology, a dedicated customer-support team, and a secure database to track and trace cannabis from growth, harvest, and processing to testing, transport, and sale. As a Quality Engineer, you will have the opportunity to thrive in a fast-moving, fluid environment, and be passionate about implementing change, great processes and procedures in a commercial setting at a fast-growing technology company.

GENERAL OVERVIEW

Metrc is seeking an experienced Quality Engineer to own software quality and technical workflow validation across our platform and integrated product ecosystem. In this role, you will be responsible for ensuring that Metrc’s software — including its core track-and-trace platform, APIs, and third-party integrations — performs reliably, accurately, and in accordance with both functional requirements and regulatory obligations. 

This is a technically substantive role that goes beyond functional UI testing. You will work across system boundaries, validate complex data flows, and troubleshoot issues that span software configurations, API behavior, integration handoffs, and end-to-end business workflows. The right candidate is detail-oriented, comfortable with technical complexity, and experienced working in SaaS environments where quality failures carry real-world consequences. 

KEY RESPONSIBILITIES

Core duties and responsibilities include the following. 

Software Testing & Validation 

• Design,      develop, and execute comprehensive test plans and test cases for new      features, platform updates, and integration changes      across Metrc’s software product suite. 
• Perform      functional, regression, integration, and end-to-end workflow testing,      ensuring coverage across user-facing features and underlying technical      behaviors. 
• Validate API      behavior — including request/response accuracy, error handling, edge      cases, and data integrity — using tools such as Postman or comparable      platforms. 
• Test complex      multi-step workflows that span Metrc’s platform and third-party      integrations, including POS systems, ERP platforms, and state regulatory      reporting interfaces. 
• Contribute      to test automation strategies and, where applicable, develop      or maintain automated test scripts to improve coverage and      efficiency over time. 

Troubleshooting & Defect Management 

• Investigate      and reproduce software defects reported through internal QA, customer      escalations, or cross-functional team channels, providing clear and      thorough documentation of findings. 
• Conduct root      cause analysis on software failures, distinguishing between application      bugs, configuration issues, data problems, and integration faults. 
• Manage the      full defect lifecycle in Jira, including logging, prioritization,      retesting, and closure, ensuring defect records are accurate and      actionable for engineering teams. 
• Collaborate      with Engineering to validate bug fixes and confirm that resolutions meet      acceptance criteria before release. 
• Identify patterns      across reported issues that may indicate systemic problems,      and surface those findings proactively to QA and Product      leadership. 

Workflow & Integration QA 

• Validate      technical workflows end-to-end across integrated systems, ensuring that      data flows correctly between Metrc’s platform and connected      third-party applications. 
• Test      configuration-driven behaviors — such as state-specific compliance rules,      licensee settings, and feature flags — to confirm that software behaves as      intended across varied customer environments. 
• Evaluate the      impact of platform changes on downstream integrations and flag risks to      release readiness when workflow-level impacts are identified. 
• Collaborate      with the Configuration Specialist to validate customer-specific      platform setups, helping to identify and resolve QA issues that      surface during onboarding or go-live activities. 

Release Readiness & Cross-Functional Collaboration 

• Participate      in release readiness reviews, providing a documented QA readiness      assessment based on acceptance criteria and test completion standards as      input into cross-functional release decisions. 
• Collaborate      with Product, Engineering, and the Release Manager to communicate test      status, outstanding defects, and risk assessments ahead of release      milestones. 
• Contribute      to the definition of acceptance criteria for new features and user      stories, ensuring testability is considered during the planning and design      process. 
• Support the      development of QA standards and release readiness criteria in partnership      with the Head of Quality. 

Documentation & Continuous Improvement 

• Maintain      thorough, well-organized QA documentation in Confluence and Jira,      including test plans, test cases, execution results, and defect      records. 
• Contribute      to the development and refinement of QA processes, testing frameworks, and      standards as the quality function matures. 
• Participate      in post-release retrospectives and help translate findings into actionable      improvements to test coverage or process. 
• Stay current      with software QA methodologies, tooling, and best practices, applying      relevant advances to improve Metrc’s quality outcomes. 

QUALIFICATIONS- KNOWLEDGE, SKILLS, & ABILITIES

Required 

• 4+ years of      experience in software QA engineering within a SaaS or software product      environment. 
• Demonstrated      experience testing APIs and validating complex technical      workflows across integrated systems. 
• Proficiency with      API testing tools such as Postman, Insomnia, or equivalent, with the      ability to construct, execute, and evaluate API test cases      independently. 
• Strong      understanding of software development lifecycles, Agile/Scrum      methodologies, and QA’s role within sprint-based delivery models. 
• Advanced proficiency with      Jira for defect management, test tracking, and reporting; experience with      Confluence for documentation. 
• Solid      analytical and troubleshooting skills, with a structured approach to root      cause analysis across multi-system environments. 
• Strong      written communication skills, with the ability to produce clear defect      reports, test documentation, and QA status summaries for technical and      non-technical audiences. 
• Experience      working in regulated, compliance-driven, or government-adjacent industries      where software accuracy and data integrity carry      significant consequence. 

Preferred 

• Experience      with test automation frameworks (e.g. Selenium, Cypress, Playwright,      or similar) and practical involvement in building      or maintaining automated test suites. 
• Familiarity      with SQL or comparable query tools for validating data integrity and      tracing data flows across system boundaries. 
• Background      in testing configuration-driven or multi-tenant SaaS platforms where      customer-specific rules and settings materially affect software      behavior. 
• Experience validating integrations      with third-party platforms such as POS systems, ERP solutions, or state      regulatory reporting interfaces. 
• Knowledge of      cannabis technology, track-and-trace compliance requirements, or state      regulatory software environments. 
• ISTQB      certification or equivalent formal QA training is a plus.