Sacred   Grounds Café Lead Barista

Department:   Sacred Grounds

Location:   Juneau

Exemption   Status: Non-Exempt

Pay   Grade(s): 5 ($20.88-23.49+ DOE) Plus Tips

Purpose: The   Sacred Grounds Café Lead Barista will provide quality customer service and   demonstrated knowledge of coffee and tea products and equipment. The lead   barista will serve products with attention towards customer service.   Incumbent is responsible for making a difference to our customers by providing   them our premium coffees and teas. Lead barista will build customer   relationships and foster a positive and friendly store environment. Lead   Barista will provide technical guidance to new team members and assist in   training.

Essential Functions. An   individual in this role must be able to perform the following functions with   or without reasonable accommodation:

· Handle all cash   functions accurately.

· Ensure adequate   staffing levels and manage schedules with input from manager on duty.

· Assist staff training,   performance reviews, and ongoing coaching.

· Coordinate front-of-house   operations including customer service, food and beverage preparation, and   merchandising.

· Support inventory   management, including supply runs, set up or restock product supply.

· Contribute ideas to   improve operational flow, problem-solve, and maintain standards for customer   service, beverage preparation, and in-store marketing

· Uphold and promote   high customer service standards, including handling customer needs and   complaints with professionalism and tack

· Ensure adherence to   Alaska Food Safety and Sanitation regulations.

· Support social media   posting with approval from Hospitality team, participate in all sales   promotions effectively and efficiently.

· Be available for   on-call situations to resolve issues or fill in as needed, inform the manager   on duty of any operational inconsistencies.

· Foster a professional,   friendly, and efficient work environment.

· Work special events as   needed.

· Perform other duties as assigned.

Knowledge, Skills &   Abilities. A comprehensive set of capabilities   required to perform job tasks effectively:

· Experience using   commercial espresso equipment. 

· Knowledge of safe food   handling procedures and sanitation practices.

· Good customer service   skills to manage multiple orders in a busy retail atmosphere. 

· Ability to lead,   communicate and train fellow team members.

· Ability to provide   efficient and friendly service.

· Strong register and cash   handling skills.

· Problem-solving, clear   communication, and collaborative skills.

· Ability to support inventory management functions.

Minimum   Qualifications (education, experience, skills)

· High School   Diploma/GED

· Register/point-of-sale   and cash handling experience. 

· Six (6) or more months   working in a specialty coffee environment.

· Food Handlers Card.

· Experience working in   a fast-paced environment.

Preferred   Qualifications (education, experience, skills):

· Food Protection   Manager Certificate.

· Two (2) years’   experience in food-service industry.

· Strong technical   barista skills in all areas of drink preparation.

Physical Requirements. The physical demands described here are representative of   those that must be met by an employee to successfully perform the essential   functions of this job with or without reasonable accommodation:

· Ability to stand for extended periods of time. Regularly   required to lift/or move items up to 50 pounds.

Work Environment. The work environment characteristics described here are   representative of those an employee encounters while performing the essential   functions of this job:

· Certain positions at Tlingit and   Haida may have exposure to certain hazardous materials or conditions. The   supervisor will review these if applicable.