The Spa at The Moorings Yacht & Country Club is seeking a friendly, energetic, and enthusiastic Spa Receptionist to join our team!

We are looking for someone with a bubbly, welcoming personality who genuinely enjoys interacting with members and guests and takes pride in creating a positive spa experience from the moment they arrive.

The ideal candidate is organized, dependable, proactive, and a true team player. Someone who sees what needs to be done, takes initiative, and can confidently coordinate a busy spa environment while providing exceptional service.

Primary responsibilities include:

1. Warmly greet members and their guests and assist with inquiries
2. Answer incoming phone calls, direct calls to correct department if necessary
3. Schedule and coordinate spa appointments, including working with multiple service providers and managing appointment changes
4. Maintain a cooperative, professional work relationship and attitude with members, guests, and staff
5. Maintain established club policies, procedures, standards, and objectives.
6. Remain knowledgeable about spa offerings and events
7. Stock and replenish Spa facility with supplies and products (water, towels, etc.)
8. Respond to member and guest concerns in a prompt professional courteous manner
9. Operate the Point-of-Sale system and charge members appropriately
10. Maintain privacy of members’ paperwork and health conditions. Sharing information with another member, employee, or other person is strictly prohibited
11. Maintain cleanliness and organization of the reception and spa areas
12. Assist the spa team with daily operations
13. All other duties as assigned

Education: High school diploma or equivalent.

Skills:

• Strong organizational skills and ability to multi-task in fast paced environment
• Exceptional customer service skills, and professional communication
• Strong organizational skills with the ability to multitask in a busy environment
• Proactive, reliable and able to work independently
• Dependable and punctual
• Positive attitude, team player
• Must be able to work a flexible schedule: Monday - Friday

Experience: Customer service experience required; previous spa reception or spa scheduling experience strongly preferred