Job Purpose

/ Proactively pursue aftermarket business with the goal of 100% customer satisfaction and prompt, courteous service on a continually expanding basis, contributing growth and profitability to the company's operation.

Duties and Responsibilities

/ Interpret and properly identify customer parts and service requirements from furnace serial numbers, files, previous order files, drawings, and instruction manuals.

/ Proactively pursue and evaluate inquiries for potential proposal preparation.

/ Determine material requirements from bill of materials, verify part numbers, duplicate drawings, and check material availability.

/ Prepare product quotes including cost estimating, establishing selling prices based on published pricing schedules, determine availability, and maintain accurate cost records.

/ Process obtained orders by preparing paperwork; enter information into the ERP system for assignments, work orders, production schedules and invoices to complete each order.

/ Purchase raw materials and manufactured items required to complete customer requirements. Check best price and availability of outside purchased items and enter electronic purchase requisitions into computer system.

/ Work diligently with colleagues and vendors in the best interests of both customer and company harmony.

/ Notify customers of shipments.

/ Prepare recommended spare parts lists and assist with determining service needs as required.

/ Travel as required for specific projects or training.

/ Make sound decisions concerning pricing, scheduling, and sources, including make or buy decisions in the best interest of the company using sound business sense and consulting immediate supervisor when necessary.

/ Track market activity through available information resources to assure profit optimization.

/ Help implement the established Quality Program, as a condition of employment, as stated in the Corporate Procedures.

/ Maximize revenue-producing activities and minimizing and/or eliminating non-revenue producing activities. Question the status quo and change when beneficial.

/ Any other reasonable task or duty as assigned.

Qualifications

Knowledge, Skills and Abilities

/ Good customer service skills.

/ Knowledge of product designs.

/ Strong sense of urgency and commitment in completing tasks.

/ Good interpersonal skills, with the ability to effectively communicate and negotiate the sale.

/ Workable and efficient knowledge of AutoCAD.

/ Ability to read and interpret a variety of engineering drawing.

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/ Ability to efficiently use the computer, Microsoft Dynamics, Microsoft CRM, RX

o View (Archive system) or other software programs as required.

/ Microsoft Office

Training Required

/ Mandatory training including orientation, as well as additional training specified. Re-training will be provided as procedures are revised.

/ Any other training deemed necessary by the corporation or immediate supervisor.

Education and Experience

/ Requires a minimum of an associate’s degree in a technical engineering field, or equivalent direct experience.

/ Requires a minimum of one (1) to two (2) years of selling experience related to capital goods and/or a customer service-related position.

Measures of Excellence

/ Ability to proactively develop and maintain new aftermarket business.

/ Ability to aggressively pursue customers to develop and close new orders

/ Accuracy, completeness, and timeliness of proposals and tasks.

/ Ability and willingness to accomplish annual objectives as established by yearly marketing plans.

/ Maintain constant flow of work by meeting requested deadlines.

/ Degree of respect and cooperation within and outside the organization.

Direct Reports

/ None